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Receptionist
2 months ago
About Us
Aimbridge Hospitality EMEA is a leading hospitality company with a portfolio of over 1,600 hotels and resorts worldwide. We partner with top brands like Hilton, Accor, Marriott, and IHG, as well as independent hotels.
What We Offer
- Hotel Discounts - Enjoy staff rates and up to 50% discount on food, beverage, and spa services.
- Wagestream - Stream up to 40% of your pay as you earn and set automatic savings for financial wellbeing.
- Employee Assistance Program - 24/7 access to support and resources.
- Career and Lifestyle Breaks - Take time off for key life events.
- Volunteer Days - Up to two days per year to support a charity of your choice.
About the Role
As a Receptionist at the Mercure Swansea, you will be the first and last point of contact for our guests, ensuring a smooth check-in and check-out process. You will work closely with the Front Office Manager to ensure guest satisfaction and maximize room occupancy. You will also promote hotel services and facilities using up-selling techniques.
What We're Looking For
We're seeking a passionate and personable individual who can provide an exceptional guest experience. You will be a team player who is committed to living our brand standards and delivering outstanding customer service.
