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Guest Service Representative

2 months ago

Stansted Mountfitchet, United Kingdom Aimbridge Hospitality Full time
Join Our Team as a Guest Service Assistant

We are seeking a highly motivated and enthusiastic Guest Service Assistant to join our team at the Hampton by Hilton Stansted Airport. As a key member of our front desk team, you will be the first point of contact for our guests and play a vital role in delivering exceptional customer service.

About the Role

As a Guest Service Assistant, you will be responsible for:

  • Welcoming and checking-in guests in a friendly and efficient manner
  • Providing information and assistance to guests throughout their stay
  • Handling guest complaints and resolving issues in a professional and courteous manner
  • Working closely with the front desk team to ensure seamless service delivery
What We Offer

We offer a range of benefits to our team members, including:

  • Competitive salary and benefits package
  • Opportunities for career development and progression
  • Free meals on duty and staff discounts
  • 24/7 access to our employee assistance programme
  • Flexible working opportunities
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • A passion for delivering exceptional customer service
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Basic computer skills and knowledge of hotel software

We are looking for someone who is passionate about hospitality and has a genuine desire to deliver exceptional service to our guests. If you are a motivated and enthusiastic individual who is looking for a new challenge, we would love to hear from you.