Retail Team Lead

6 days ago

Skegness, Lincolnshire, United Kingdom Haven Full time
About the Role

We are seeking a highly motivated and experienced Supermarket Shift Leader to join our Retail Team at Haven. As a key member of our team, you will be responsible for delivering exceptional customer service, leading and coaching your team to achieve sales and service targets, and ensuring a safe and clean shopping environment.

Key Responsibilities
  • Customer Service: Provide an outstanding retail experience for our customers, ensuring service, quality, and consistency in all aspects of the supermarket.
  • Team Leadership: Lead and coach your team on shift to ensure all areas of responsibility are met, and provide guidance and support to help them develop their skills and knowledge.
  • Issue Escalation: Escalate any issues to the Supermarket Team Manager in a timely and professional manner.
  • New Starter Induction: Induct and support new starters through our 90-day induction program and completion of core departmental training.
  • Supermarket Operations: Deliver a hands-on approach to supermarket duties, including greeting customers and maintaining a clean and safe shopping environment.
  • Health and Safety: Promote a culture of health and safety within the supermarket, ensuring that all team members are aware of and adhere to our health and safety policies and procedures.
What's In It For You?
  • Benefits: Enjoy free use of our leisure facilities, including a swimming pool, and receive up to 50% discount off food on park and 20% discount in our shops.
  • Discounts: Take advantage of fantastic discounts with many national brands and retailers, including up to 20% discount on food and drinks.
  • Training and Development: Receive training and development opportunities, including fully funded qualifications, to help you grow and develop your skills and knowledge.
  • Health and Wellbeing: Enjoy access to our health and wellbeing program, which includes support for mental health, physical health, and financial wellbeing.
  • Family Friendly Policies: Benefit from our enhanced family-friendly policies, including flexible working hours and paid time off for family events.
Requirements
  • Experience: Have previous experience working in retail or a similar customer-facing environment, with a proven track record of delivering exceptional customer service.
  • Leadership Skills: Possess strong leadership skills, including the ability to lead, coach, and motivate a team to achieve sales and service targets.
About Us

We are part of the award-winning Bourne Leisure family, which includes Haven and Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations, with our HQ based in Hemel Hempstead.

We take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritize openness and transparency in our interactions, allowing our team members to be their authentic selves.

Working hours are on a rota over a 7-day period and may include evenings and weekends. We aim to offer flexibility where possible, including full or part-time hours.

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