Operational Team Lead

6 days ago

Skegness, Lincolnshire, United Kingdom Butlins Full time

About the Role

We are seeking an experienced leader to join our Buffets Team as a Shift Manager. Reporting to the Venue Manager, this role is responsible for ensuring daily operational plans are fulfilled by overseeing the team's tasks and objectives. The successful candidate will be responsible for ensuring the team is in the right place at the right time to manage fluctuating guest demand while maintaining operational standards and guest experience.

Key Responsibilities

  • Support and coach the team to deliver a great experience and drive key targets such as add-on sales or promotions.
  • Manage operational tasks and activities to ensure seamless guest experience.
  • Collaborate with the Venue Manager to achieve operational goals and objectives.
  • Lead by example and demonstrate a commitment to delivering exceptional guest service.

About You

We are looking for an experienced leader from within an F&B environment who can support the team to deliver fantastic service. The ideal candidate will have experience in training and coaching the team in a fun-filled environment to deliver an excellent experience. You should have previous experience in leading within a busy restaurant, bar, or retail environment where a balance of speed and quality is important.

Requirements

  • Proven leadership experience in a fast-paced F&B environment.
  • Excellent communication and interpersonal skills.
  • Ability to lead, motivate, and engage the team, even at periods of high demand.
  • Strong problem-solving and adaptability skills.
  • Ability to manage multiple priorities and adapt quickly to changing requirements.

What We Offer

As a Shift Manager at Butlins, you will have the opportunity to work in a dynamic and fast-paced environment where no two days are the same. You will be part of a team that is passionate about delivering exceptional guest service and creating memorable experiences for our guests.

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