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Operational Team Lead
2 months ago
About the Role
We are seeking a highly skilled and experienced leader to join our Sports and Activities Team at Butlins. The successful candidate will be responsible for ensuring daily operational plans are executed effectively, ensuring that relevant tasks and objectives are being carried out by the team, and that team members are in the right place at the right time to manage fluctuating guest demand while maintaining high operational standards and guest experience.
The ideal candidate will support and coach the team to deliver exceptional service, drive key targets such as add-on sales or promotions, and ensure that all non-guest-facing tasks and activities are allocated and completed within their working week. This is an operational guest-facing role, and flexibility is essential to ensure that the team can manage the demands of a 5-day working week over 7 days.
As a key member of our team, the successful candidate will be expected to think on their feet, be proactive, and prioritize the guest experience above all else. They will have a proven track record of leading a team in a sports and activities environment, with experience in training and coaching staff to deliver excellent service.
About You
We are looking for an experienced leader who can inspire and motivate their team to deliver outstanding results. The ideal candidate will have strong leadership skills, be confident in directing and responding to situations, and be able to manage multiple priorities and adapt quickly to changing requirements.
The successful candidate will be a natural people person, with excellent communication and interpersonal skills, and be able to build strong relationships with their team and guests. They will be a strategic thinker, able to analyze situations and develop effective solutions, and be committed to delivering exceptional results in a fast-paced environment.
