Application Integration Manager

1 week ago

Leeds, Leeds, United Kingdom Ocean Software Full time
About the Role

We are seeking a highly motivated and passionate technical expert to join our team at Ocean Software as a Solutions Expert. This role is a vital link between technical solutions and customer success, ensuring that our applications seamlessly integrate into our customers' environments.

Key Responsibilities

The Solutions Expert will be responsible for:

  • Customer Environment Integration
    • Develop a deep understanding of customer business environments, workflows, and ecosystems to ensure optimal integration of Ocean products.
    • Co-Lead the seamless integration of Ocean systems within customer environments, ensuring alignment with their business processes and strategic goals.
    • Identify potential issues early and implement strategic solutions to prevent disruptions in customer operations.
  • Stakeholder Relationship Management
    • Be the primary technical point of contact between Ocean and customer stakeholders, ensuring clear and consistent communication regarding technical capabilities, upgrades, and technical recommendations.
  • Service Management
    • Ensure the delivery of high-quality service to customers, aligning with Service Level Agreements and Key Performance Indicators.
    • Assist customers with change management coordinating with Ocean's internal teams to ensure smooth transitions.
  • Technical Leadership
    • Lead the resolution of complex technical issues.
    • Ensure all solutions meet high-quality standards through testing support and customer validation processes before implementation.
    • Identify and mitigate risks associated with system changes and implementations.
  • Training and Knowledge
    • Conduct advanced training sessions and workshops, addressing customer needs.
    • Create, maintain, and update comprehensive technical documentation and contribute to Ocean's Knowledge Base.
    • Serve as a thought leader within Ocean, sharing insights and best practices for maximising the value of Ocean products.
    Requirements

The ideal candidate will have:

  • Strong leadership and team management skills, with the ability to orchestrate technical professionals and manage technical strategies.
  • Proven planning and organisational skills.
  • Experience in a customer-facing technical service or management role, ideally with at least 8 years of experience.
  • Deep understanding of information technology disciplines, including applications infrastructure and databases.
  • Experience with SQL queries, SQL reporting services, and generating reports using SQL.
  • Knowledge of data modelling and data visualisation.
  • Experience in Application Support Services within an ITIL or managed services environment.
  • ITIL foundation certification.
  • Excellent customer-facing, written, and oral English communication skills.
  • High level of interpersonal skills, capable of building strong relationships with stakeholders at all technical levels.
  • Confident presentation and training skills with the ability to develop and conduct technical and training presentations to users, stakeholders, and executives.
  • Advanced skills in identifying, analysing, and solving complex technical issues.
  • Experience conducting requirements gathering workshops with senior technical audiences.
  • Ability to understand and articulate technical concepts to a diverse audience.
  • Bachelor's degree in a relevant field, such as engineering, technical management, or equivalent, is a plus.
  • Experience in aviation and/or military environments is a plus.
  • Relevant citizenship within the region.
  • Capacity to obtain and maintain relevant security clearances.

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