Employee Benefits Coordinator

2 days ago

Croydon, Greater London, United Kingdom PIB Group Full time
Job Description

Job Title: Employee Benefits Coordinator - Group Risk Specialist

Job Summary:

We are seeking a highly organized and detail-oriented Employee Benefits Coordinator to join our team at PIB Group. As a key member of our team, you will be responsible for providing exceptional support to our clients and internal stakeholders, ensuring the smooth administration of group risk schemes and other employee benefits.

Key Responsibilities:

  • Client Support: Provide day-to-day support to allocated clients, including the administration of client renewals and general requirements.
  • Scheme Administration: Support consultants with the processing of scheme renewals and rate reviews for products such as Group Life Assurance, Group Income Protection, and Group Critical Illness, in line with internal processes.
  • Relationship Building: Build effective relationships with clients and providers through a thorough knowledge of their schemes and regular written and verbal communication.
  • Proactive Support: Provide proactive support for ongoing client services and project-based work.
  • Advisory Support: Support advisers and the client-facing team with meeting and report preparation, obtaining and checking quotes, and administering new business in line with compliance requirements.
  • Workflow Management: Manage workflow within agreed internal service level agreements and processes.
  • Client Queries: Provide ad-hoc support to day-to-day client queries, resolving or escalating as necessary.
  • Quality and Accuracy: Produce work to a high level of quality and accuracy.
  • Claims and Underwriting: Manage claims and medical underwriting where appropriate.
  • Internal Systems: Accurately complete internal systems and databases to ensure maintenance of client records in line with compliance requirements.
  • Communication Materials: Support the preparation of employer/employee communication material, including PowerPoint presentations.
  • Best Practice: Support the development of internal best practice and continuous improvement.
  • Product Knowledge: Develop knowledge of wider employee benefits products and the market, including internal and external training and, where agreed, qualifications.

Requirements:

  • Experience: A minimum of 2 years' experience in the Employee Benefits industry.
  • Qualifications: Group Risk (GR1) / Healthcare (IF7) or other relevant qualifications.
  • Previous Experience: Previous experience as a Group Risk administrator.
  • Skills: Excellent questioning and listening skills, ability to communicate at all levels in a clear, concise, and professional manner.
  • Organizational Skills: Highly organized and strong administrative skills with the ability to prioritize own workloads and work to deadlines.
  • IT Literacy: IT literate, with proficiency in MS Word, Excel, and Outlook.
  • Team Player: A strong team player.
  • Positive Attitude: Positive can-do attitude.
  • Commitment to Learning: Committed to learning and development.

Benefits:

  • Competitive Salary: A competitive salary.
  • Holiday Allowance: A competitive holiday allowance with the annual option to buy additional days.
  • Death in Service Benefit: A death in service benefit of x4 salary.
  • Company Pension Scheme: A company pension scheme.
  • Generous Leave Packages: Very generous maternity and paternity leave packages.
  • Flexible Benefits Package: A flexible benefits package which allows you to add additional benefits to your overall package.
  • Discounts: Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel, and many more.
  • Referral Schemes: Referral schemes.
  • Discounted Rates: Discounted rates on PIB products.
  • Employee Benefits and Welfare Package: A first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking, and much more.
  • Discounts: A wide range of discounts, including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects, and lots of other options to choose.
  • Learning and Development Framework: A comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development.
  • Community Trust: Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity.
  • Environmental Impact: PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint.

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