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Employee Benefits Coordinator

2 months ago

Croydon, Greater London, United Kingdom PIB Group Full time
{"title": "Employee Benefits Coordinator", "description": "Key Responsibilities

We are seeking a highly organized and detail-oriented Employee Benefits Coordinator to join our team at PIB Group.

As an Employee Benefits Coordinator, you will be responsible for providing day-to-day support and delivery to allocated clients, including the administration of client renewals and general requirements.

You will work closely with Consultants to process scheme renewals and rate reviews for products such as Group Life Assurance, Group Income Protection, and Group Critical Illness, in line with internal processes.

Key responsibilities include:

  • Building effective relationships with clients and providers through a thorough knowledge of their schemes and regular written and verbal communication
  • Providing proactive support for ongoing client services and project-based work
  • Supporting advisers and the client-facing team with meeting and report preparation, obtaining and checking quotes, and administering new business in line with compliance requirements
  • Managing workflow within agreed internal service level agreements and processes
  • Providing ad-hoc support to day-to-day client queries, resolving or escalating as necessary
  • Producing work to a high level of quality and accuracy
  • Managing claims and medical underwriting where appropriate
  • Accurately completing internal systems and databases to ensure maintenance of client records in line with compliance requirements
  • Providing support in the preparation of employer/employee communication material (including PowerPoint presentations)
  • Supporting the development of internal best practice and continuous improvement
  • Developing knowledge of wider employee benefits products and the market, including internal and external training and, where agreed, qualifications
Requirements

To be successful in this role, you will need:

  • A minimum of 2 years' experience in the Employee Benefits industry
  • Group Risk (GR1) / Healthcare (IF7) or other relevant qualifications
  • Previous experience as a Group Risk administrator
  • Experience dealing with various schemes and projects, including scheme renewals, market reviews, etc.
  • Excellent questioning and listening skills, with the ability to communicate at all levels in a clear, concise, and professional manner
  • Highly organized and strong administrative skills, with the ability to prioritize own workloads and work to deadlines
  • Ability to produce work of high accuracy and quality
  • IT literate - MS Word, Excel, and Outlook
  • A strong team player
  • Positive can-do attitude
  • Committed to learning and development
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • Competitive salary
  • Competitive holiday allowance with the annual option to buy additional days
  • Death in Service benefit of x4 salary
  • Company pension scheme
  • Very generous maternity and paternity leave packages
  • A flexible benefits package which allows you to add additional benefits to your overall package
  • Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel, and many more
  • Referral schemes
  • Discounted rates on PIB products
  • A first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking, and much more
  • A wide range of discounts, including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects, and lots more
  • A comprehensive learning & development framework, including professional study options and apprenticeships, which are available to all employees, and which will support your career development
  • Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
  • PIB Group's commitment to improving their environmental impact in a responsible way, from individual actions to installing the right facilities across our premises
"}