Client Engagement Specialist

3 weeks ago

Warrington, United Kingdom GovData Ltd Full time

Client Engagement Specialist

GovData Ltd is recognized as a premier authority in government contracting, dedicated to ensuring that the UK Public Sector collaborates with the most qualified suppliers. Our core mission is to enhance the effectiveness of public services.

As we embark on an exciting phase of expansion, we are seeking a skilled Client Engagement Specialist to become an integral part of our operations.

This role operates Monday to Friday from 9am to 5:30pm.

Benefits:

  • Competitive salary up to £30,000
  • Dynamic workplace environment featuring amenities such as a dog creche, games room, and diner
  • Opportunities for personal and professional development
  • Weekly training sessions to enhance your expertise
  • Participation in a company share scheme with annual option reviews
  • Access to a Training Academy & Accredited Training with Harvard Business School-Law Division
  • Exciting opportunities for global travel to support business development
  • Regular high-quality social events, concerts, sports activities, and corporate gatherings
  • Private healthcare and medical services
  • Complimentary beverages
  • Employee referral program
  • Recognition as Employee of the Month
  • Complimentary on-site parking

Key Responsibilities:

As a Client Engagement Specialist, you will serve as the primary liaison between various departments within GovData Ltd.

Your responsibilities will include coordinating the services provided to clients, ensuring their success through effective utilization of internal resources to secure contracts within the public sector.

You will offer expert guidance to businesses aiming to expand, manage our support agreements, ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs), and deliver monthly reports to clients and internal stakeholders to address emerging needs and opportunities.

Your goal is to enhance clients' market positions, identify new opportunities within the public sector, and outpace competitors. You will provide ongoing support to clients who have successfully engaged with our frameworks, generating monthly reports that highlight new growth opportunities.

Additionally, you will identify when clients require access to specialized consulting services and facilitate those connections.

Your role will also involve making informed decisions regarding bid submissions, determining whether to support clients in pursuing opportunities that could lead to successful contracts, with GovData receiving fees for successful outcomes.

Your daily tasks will include:

  • Collaborating with clients to understand their objectives and challenges, developing tailored strategies to meet their needs.
  • Securing stakeholder approval for SLAs with KPIs, both from clients and internally.
  • Acting as the primary point of contact for clients, establishing yourself as their expert in public sector engagement.
  • Conducting market research and competitive analysis to identify potential target markets.
  • Assisting in the creation and execution of effective marketing strategies to enhance client revenue.
  • Providing continuous desk-based support to clients for a year following framework awards.
  • Documenting relevant information regarding clients' businesses and offerings.
  • Monitoring the progress of business development initiatives, delivering regular updates and performance reports to clients.
  • Collaborating with internal teams to develop new materials for clients.
  • Identifying opportunities to upsell new products and frameworks.
  • Conducting regular account reviews to gain insights into clients' businesses.
  • Staying informed about industry developments and internal processes.
  • Generating internal reports for management on a weekly basis.

Qualifications:

  • Exceptional communication skills
  • At least 2 years of experience in account management or business management
  • Strong commercial acumen and sales capabilities
  • Strategic thinking skills with the ability to analyze market data and identify growth opportunities
  • Results-driven mindset with a proven track record of meeting or exceeding targets
  • Self-motivated and proactive, capable of working independently as well as collaboratively
  • Proficiency in CRM software for lead management and performance tracking
  • Solid understanding of market dynamics, sales strategies, and business development techniques
  • Strong analytical skills to evaluate business opportunities and financial viability
  • Proficient in Microsoft Office Suite
  • Excellent time management abilities
  • Professional certifications in business development or related fields are advantageous.

Job Types: Full-time, Permanent

Pay: £26,000.00-£30,000.00 per year

Benefits:

  • Company events
  • Company pension
  • Free parking
  • On-site parking
  • Referral program

Schedule:

  • Day shift
  • Monday to Friday with occasional weekend work.

Work authorization:

  • United Kingdom (required)

Work Location: In person

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