Service Operations Administrator

2 weeks ago


Hardwicke Gloucestershire, United Kingdom Universal Business Team Full time
Position Overview:

We are seeking a dedicated Aftersales Administrator to join our esteemed team at Universal Business Team. This role is pivotal in ensuring seamless communication between our clients and service engineers, making it essential for the success of our operations.

Key Responsibilities:
  • Manage incoming service requests and technical inquiries via phone and email.
  • Coordinate engineer schedules to ensure timely service delivery.
  • Engage with clients to outline extensive work scopes and provide necessary documentation.
  • Foster positive relationships with customers to enhance their experience with our services.
  • Collaborate with engineers to confirm workloads and distribute reports, while also managing parts and stock.
  • Work with subcontractors to place orders and oversee projects from initiation to completion.
  • Provide service support by reviewing engineer reports before they are sent to clients, preparing quotes for additional work, and ensuring prompt invoicing.
  • Arrange for parts to be dispatched to engineers and assist in managing returns.
  • Contribute to departmental growth by suggesting improvements and adapting to changes.
  • Engage in proactive sales initiatives for service packages.

Qualifications:
  • Ability to thrive in a fast-paced environment.
  • Strong attention to detail and accuracy.
  • Customer-focused mindset.
  • Commercial awareness.
  • Proficient in multitasking.
  • Exceptional organizational skills.
  • Excellent verbal and written communication abilities.
  • Effective time management skills.
  • Flexibility and adaptability to change.
  • Proficient in IT applications.
  • Team-oriented approach.
  • Ability to perform well under pressure.

Compensation and Benefits:
  • Salary range: £28,000 - £30,000.
  • Profit-sharing bonus.
  • Complimentary snacks throughout the day.
  • Free parking available.
  • Standard working hours with options for remote work after probation.


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