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Customer Service Coordinator

2 months ago

Hardwicke Gloucestershire, United Kingdom Universal Business Team Full time
Position Overview:

We are seeking a dedicated Aftersales Administrator to join our esteemed team at Universal Business Team. This role is designed for individuals who thrive in a dynamic environment and are eager to contribute to our commitment to exceptional service.

Role Purpose:
The primary function of this position is to serve as the initial point of contact for both clients and technical staff. The ideal candidate will possess a proactive mindset and the ability to handle a variety of tasks efficiently.

Key Responsibilities:
  • Manage incoming service requests and technical inquiries via phone and email.
  • Coordinate engineer schedules and ensure timely attendance.
  • Engage with clients to organize extensive work scopes and provide necessary documentation.
  • Foster positive relationships and promote a superior customer experience.
  • Communicate effectively with engineers regarding workload and necessary reports.
  • Collaborate with subcontractors to place orders and oversee project completion.
  • Provide service support by reviewing engineer reports and preparing quotes for additional work.
  • Facilitate the dispatch of components to engineers and manage returns.
  • Contribute to departmental growth by suggesting improvements and adapting to changes.
  • Engage in proactive sales initiatives to promote service packages.

Candidate Requirements:
  • Ability to thrive in a fast-paced environment.
  • Strong attention to detail and accuracy.
  • Customer-focused approach.
  • Commercial awareness.
  • Skilled in multitasking.
  • Exceptional organizational capabilities.
  • Excellent verbal and written communication skills.
  • Effective time management abilities.
  • Flexibility and adaptability to change.
  • Proficient in IT applications.
  • Team-oriented mindset.
  • Ability to perform well under pressure.

Benefits:
Salary range: £28,000 - £30,000
Profit-sharing bonus
Complimentary snacks throughout the day
Free parking available
Standard working hours: Monday to Friday, with flexible start times
Opportunity for remote work after the probation period.