Customer Service Administrator
3 weeks ago
Who we are?
Emmat is the exclusive UK distributor for two brands of leading edge, German-manufactured, reusable surgical instruments - Tekno and Geister - together with a range of fully certified, single use laparoscopic and other instruments.
Emmat we aim to provide solutions to our customer everyday surgical instruments needs and challenges. We aim to provide excellent customer service and we promote a “can do” culture. We aspire to being the easiest company in the market to deal with our customer surgical needs.
As part of the Healthcare 21 Group, the Company also benefits from the scale and resources of an organisation comprising of 500+ healthcare industry specialists in Ireland, Northern Ireland, Great Britain, and Germany. We inspire and motivate our employees to act on improving patient outcomes by delivering the best and most innovative healthcare products to clinicians and caregivers.
Job snapshot
Emmat, Healthcare 21 Group company, are currently looking to recruit a Customer Service Representative. This is 6-month fixed term contract, office based working full time, 37.5 hours per week.
This is an exciting opportunity for a dynamic, self-motivated individual who is enthusiastic, willing to learn in a progressive environment. Full training will be provided along with continued support and coaching from management and colleagues within the team.
**Responsibilities**:
**Not limited to but will include**:
Support Business Development Manager on daily operational matters
Liaise with field-based sales territory managers.
Answer inbound telephone calls.
Process customer quotations or pass to relevant sales territory manager.
Respond to customer enquiries.
Monitor supplier back-orders reports and update customers on estimated delivery.
Process new incoming sales orders
Place corresponding orders on suppliers to fulfill new sales orders.
Receive incoming supplier shipments and allocate to relevant customer sales orders.
Pack, track, and process outgoing deliveries to customers.
Sort and log incoming customer goods sent for repair, send same to appropriate third party supplier.
Liaise with third party sub-contract repairs suppliers.
Assist Office Manager with general admin tasks.
Assist with weekly stock take.
Highly developed sense of integrity and commitment to customer satisfaction.
Demonstrated passion for excellence with respect to treating and caring for customers.
Customer focused with excellent communication skills and attention to detail.
Self-motivated individual with drive, enthusiasm, and commitment.
Ability to prioritise workload and work in a pressurised environment.
Strong organisational skills.
Problem analysis and problem-solving.
Adaptable and ability to work on own initiative.
Ability to work effectively with other departments and utilise a team approach to accomplish goals.
Excellent attention to detail and accuracy.
Flexible approach to all areas of the role
Who exceeds in this role?
2+ years’ experience in a fast-paced customer service environment.
Knowledge of customer service principles and practices.
High level of computer literacy including a good working knowledge of Microsoft Office.
Knowledge of SAGE would also be beneficial.
A team player keen to become involved with all aspects of the business including supporting the field-based sales team and the wider office.
A self-starter who is happy to function in a small office environment.
Experience with the Healthcare sector would be advantageous.
What are some of the benefits of working at a Healthcare Group company?
Competitive salary
Employee Assistance Program
Pension, Life assurance
HC21 training academy
Enhanced annual and life leave
Engagement initiatives
We are proud to be an equal opportunity employer. At Healthcare 21 group we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
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