Service Administrator

3 months ago


Gloucestershire, United Kingdom Arjo Full time

**Empowering careers at ARJO**

**At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?**

**This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.**

**Position**:Service Administrator***

**Location**:Gloucester - Service and Technical Centre

**Hours**:Full Time 37hours per week

**Contract type**:Permanent

**This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.**

**The impact that you will have**:
The Service Administrator is responsible for processing customer order enquiries including updating contract requirements and managing customer’s equipment through our SAP system, logging orders for repairs, maintenance and spare parts as required and in line with customers SLA and providing accurate billing. You will resolve customer queries in a professional and efficient manner. You will also work closely with Field Service Engineers, Contract Managers and the Accounts Team to ensure SLAs and compliance are achieved.

**KEY DUTIES WILL INLCLUDE**:

- Provide technical detail, drawings upon request and deliver 1st line triage
- Effective monitoring and management of order, service and repair calls to ensure they are completed within SLA requirements
- Communicating with a wide range of internal and external customers providing ETAs, job progress and any part delivery issue updates
- Produce and process quotations for customers for contract renewals, follow on repair work and spare part orders upon request
- Prepare and despatch all new and renewal service contracts in accordance with new contract process to ensure customers are notified well in advance of renewal date
- Provide service contract administration to Contract Managers and Regional Service Managers
- Manage customer assets through ERP system
- Maintaining automatic integration of all programmable service work with auto allocation to preferred area field service engineer
- Establish and maintain detailed knowledge of Company’s current service policy to enable job holder to be point of reference for both internal and external customers
- Raising invoices for service customers including contracts, repairs and additional services from service engineer work order reports in a timely manner
- Liaise with Accounts department concerning orders on credit hold and assist team where necessary
- Raise credits notes for customers when required
- Manage and update 3rd party portals to ensure accounts maintained
- Manage reporting through SAP systems to support work volumes and SLA agreements
- Practice and adhere to companies Core Values

**ESSENTIAL SKILLS / EXPERIENCE**:

- SAP experience desirable
- Demonstrates organisational skills to manage time effectively, meeting objectives and deadlines
- Demonstrates the importance of customer service
- Displays data management skills
- Good working knowledge of Microsoft Office products (Excel, outlook and Word)
- Highly self-motivated, proactive, personable team player
- Good communication skills both written and verbal
- Copes well under pressure whilst working to tight deadlines
- Conscientious, high attention to details with ability to see tasks through to completion
- Methodical, analytical and logical thinker
- Able to demonstrate use of initiative

**What we offer in return**:
You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development.

**Why diversity matters to us**:
At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment - not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.

**About Arjo**

**At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.



  • Gloucestershire, United Kingdom Anderson Recruitment Full time

    Due to company expansion, our growing IFA client based in Highnam, Gloucester who are highly respected and market leading in their sector, have an opportunity for a Financial Services Administrator to join their fun, friendly and hard working team on a permanent full-time basis. This is an excellent opportunity to join a company who pride themselves on...

  • Service Administrator

    3 weeks ago


    Hardwicke, Gloucestershire, United Kingdom Universal Business Team Full time

    Description Service Administrator Location: Quedgeley West Reporting to: Service Manager Salary: £12.00- 13.00 per hour IMMEDIATE START Exciting Opportunity with a Leading Manufacturer Our client, a rapidly growing manufacturer of Pump Systems & Pumps, is seeking a skilled Service Administrator to join their dynamic team in Quedgeley West. This role...

  • Service Administrator

    3 weeks ago


    Gloucester, Gloucestershire, United Kingdom Universal Business Team Full time €12 - €13

    Description Service Administrator Location: Quedgeley West Reporting to: Service Manager Salary: £12.00- 13.00 per hour IMMEDIATE START Exciting Opportunity with a Leading Manufacturer Our client, a rapidly growing manufacturer of Pump Systems & Pumps, is seeking a skilled Service Administrator to join their dynamic team in Quedgeley West. This...

  • Service Administrator

    3 weeks ago


    Gloucester, Gloucestershire, United Kingdom Universal Business Team Full time €12 - €13

    Description Service Administrator Location: Quedgeley West Reporting to: Service Manager Salary: £12.00- 13.00 per hour IMMEDIATE START Exciting Opportunity with a Leading Manufacturer Our client, a rapidly growing manufacturer of Pump Systems & Pumps, is seeking a skilled Service Administrator to join their dynamic team in Quedgeley West. This...


  • Stonehouse, Gloucestershire, United Kingdom Gardiner Bros and Company (leathers) Ltd Full time

    Role: Customer Service Administrator Salary - £23,400.00 Hours – 37.5 hours per week – 7 Week Rota Location: Stonehouse, GL10 3EX – Minimum 2-3 days in the office Gardiner Bros & Co is a friendly, family run - Gloucester based business, that is continually growing and offering opportunities to join a team that understands that how we treat people...


  • Stonehouse, Gloucestershire, United Kingdom Gardiner Bros and Company (leathers) Ltd Full time

    Role: Customer Service Administrator Salary - £23,400.00 Hours – 37.5 hours per week – 7 Week Rota Location: Stonehouse, GL10 3EX – Minimum 2-3 days in the office Gardiner Bros & Co is a friendly, family run - Gloucester based business, that is continually growing and offering opportunities to join a team that understands that how we treat people...


  • Gloucestershire, United Kingdom Hooray Recruitment Full time

    **Would you like to work for a company who are inclusive, value their employees and are looking to provide an alternative to traditional Investment firms? Do you have experience within the Investment management Industry? Can you work as part of a team and support your colleagues when needed? Great, please read on.** Our client is a highly regarded and...


  • Stonehouse, Gloucestershire, United Kingdom Gardiner Bros and Company (leathers) Ltd Full time €22,000

    Role: Customer Service Administrator Salary - £23,400.00 Hours – 37.5 hours per week – 6 Week Rota Location: Stonehouse, GL10 3EX – Minimum 2-3 days in the office Gardiner Bros & Co is a friendly, family run - Gloucester based business, that is continually growing and offering opportunities to join a team that understands that how we treat people...


  • Stonehouse, Gloucestershire, United Kingdom Gardiner Bros and Company (leathers) Ltd Full time €22,000

    Role: Customer Service Administrator Salary - £23,400.00 Hours – 37.5 hours per week – 7 Week Rota Location: Stonehouse, GL10 3EX – Minimum 2-3 days in the office Gardiner Bros & Co is a friendly, family run - Gloucester based business, that is continually growing and offering opportunities to join a team that understands that how we treat people...


  • Stonehouse, Gloucestershire, United Kingdom Gardiner Bros and Company (leathers) Ltd Full time €22,000

    Role: Customer Service Administrator Salary - £23,400.5 hours per week – 6 Week Rota Stonehouse, GL10 3EX – Minimum 2-3 days in the office Gardiner Bros & Co is a friendly, family run - Gloucester based business, that is continually growing and offering opportunities to join a team that understands that how we treat people matters.


  • Stonehouse, Gloucestershire, United Kingdom Gardiner Bros and Company (leathers) Ltd Full time €22,000

    Role: Customer Service Administrator Salary - £23,400.5 hours per week – 7 Week Rota Stonehouse, GL10 3EX – Minimum 2-3 days in the office Gardiner Bros & Co is a friendly, family run - Gloucester based business, that is continually growing and offering opportunities to join a team that understands that how we treat people matters.


  • Gloucestershire, United Kingdom International Medical Group Limited Full time

    Here at IMG we are pleased to announce that we are looking for a Travel Claims Administrator working Remotely or Hybrid on a permanent contract working 37.5 hours a week including some weekends and evenings with a competitive salary of £20,319 - £22,000 (Depending on Experience) per year. In the role you will provide outstanding service to our members by...

  • Office Administrator

    3 months ago


    Gloucestershire, United Kingdom Synergie Full time

    Acorn by Synergie is seeking an experienced, friendly and professional Office Administrator for their client based in Yate, North Bristol. Salary £22K - £25K per annum. You will support the Operations Manager and Accounts Administrator by providing administrative support throughout the project and payment process; as well as leading on important functions...


  • Gloucestershire, United Kingdom International Medical Group Limited Full time

    Here at IMG we are pleased to announce that we are looking for a Sales Support Administrator working Remotely or Hybrid on a permanent or Temporary contract working 37.5 hours a week including some weekends and evenings with a competitive salary of £20,319 to £21,000 (Depending On Experience). In the role you will provide outstanding service to our members...


  • Gloucestershire, United Kingdom MI5, MI6 and GCHQ Full time

    As an integral part of MI5, MI6, or GCHQ, your role in administration will place you at the core of our operations, delivering essential support services that underpin the UK's Intelligence Services.We are looking for talented individuals for positions such as Administrative Officers at MI5 and GCHQ, Business Support Officers at MI6, and Senior...

  • Administrator

    1 week ago


    Bamfurlong, Gloucestershire, United Kingdom Omega Resource Group Full time

    Job Title: Administrator Location: Cheltenham Pay Range/details: Competitive Contract Type: Permanent, Full Time Omega has an exciting opportunity with one of the UKs leading brands for a sales administrator position. They are a well-regarded automotive dealership group based in the UK, with a focus on premium brands. They are known for their exceptional...


  • Gloucestershire, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    The Apprentice will support the work of the Gloucestershire Haematology Department across both Cheltenham and Gloucester Hospital sites. The role supports the administration team to deliver excellent patient care for our service line. The teams across the service line consist of Medical Secretaries, Clerical Officers and Receptionists, reporting to the...


  • Gloucestershire, United Kingdom International Medical Group Limited Full time

    As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves...

  • Administration Lead

    2 months ago


    Gloucestershire, United Kingdom Shaw Trust Full time

    “Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation.” At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down...

  • Admin Policy Services

    2 months ago


    Gloucestershire, United Kingdom International Medical Group Full time

    **SALARY: £21,000 - £23,000** International Medical Group provides medical assistance and claims handling services to travel insurance policy holders and corporate clients across the globe. Our UK-based operations centre provides round the clock medical assistance to policy holders who suffer injury or illness while travelling overseas, and our dedicated...