Customer Service Team Leader

6 months ago


Gloucestershire, United Kingdom Wincanton Full time

**Overview**

Hours are Monday to Friday 08:30 to 17:00

**How will you contribute?**
- Effectively manage a team of Customer Services Team Members on a daily basis
- Regular communication with Management team
- Potentially attend team meetings or LRS events off-site as required
- Champion a Continuous Improvement ethos, and proactively take ownership of new projects, strategies or process improvements
- Continuously achieve or exceed the department’s and Team Members' KPI’s
- Establish and maintain close links, both formal and informal, with appropriate members of LRS and Wincanton
- Continuously demonstrate the Leadership Behaviours, role modelling positive values and work ethic within the department
- Promote a safe working environment
- Create and continuously evolve a Health & Safety culture throughout the team
- Setting and reviewing credit limits
- Processing and analysing new account requests
- Managing orders that have exceeded credit limits or accounts with overdue debt
- Direct debit set up and processing
- Bad debt processing - Journal management - Customer queries
- Customer payment process - post journals from bank account to customer account

**What will you bring?**
- Experience within Credit control
- Previous senior credit control or supervisory experience
- Experience of setting and monitoring credit limits
- Excellent customer service ethos, attention to detail and organisation skills
- Excellent communication skills, both written and verbal
- Ability to build effective professional relationships, both internally and externally
- Champion in management leadership, coaching, negotiation and influencing skills
- Strong IT skills, including Microsoft packages

**Our Culture & Benefits**

In addition to a **generous salary **, we really value our people and offer a friendly, safety-first working environment, along with other benefits including company pension scheme, generous holidays, cycle to work scheme, employee benefits include, online discount platform, onsite parking and much more.

Our people are at the core of our business and what makes **Wincanton **great. That’s why we also provide significant opportunities for career development and progression, as well as training enrichment and multi-skilling, in a dynamic working environment.

**Be a part of our values; Excellence, Integrity, Passion, Proactivity, Togetherness & Trust.**

**Our Commitment**

We are committed to providing equality of opportunity for all employees. We want to create an environment where all colleagues feel safe, supported and valued, whilst feeling they can be their whole selves within our workplaces. We are proud that our colleagues represent us and our successes. Attracting diverse teams, we believe in creating an inclusive, respectful organisational culture for our colleagues and future talent.

Find out more: Wincanton champions a diverse workforce



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