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Customer Services Administrator

5 months ago

Hardwicke, United Kingdom Anderson Recruitment Full time

Our fantastic client based in brand new offices in Hardwicke, Gloucester is currently recruiting for Customer Account Administrator to join their expanding team on a permanent basis.

**Responsibilities/Duties;**
- Handling of key accounts to ensure smooth flowing contracts and continued customer satisfaction.
- Handling of potential customers - dealing with product enquiries and aftersales quickly and efficiently
- Organise for quotations/prices to be sent to existing customers
- Follow up quotations where necessary to ensure orders are secured.
- Respond to all customer queries/questions quickly and efficiently and keep them fully informed as to any updates regarding projects etc.
- Dealing with any customer requests in a friendly, efficient and effective manner.
- Obtaining and checking specifications for all projects.
- Checking through all projects to ensure everything in hand and going to be ready on time.
- Raising/checking/approving sales orders.
- Organising any samples or swatches required by customers.
- Ensure all relevant KPI reports are 100% accurate and up to date.
- Take first line incoming calls with others in the team.
- Have excellent communication skills, both verbal and written
- Be able to solve problems quickly and efficiently
- Have a high level of accuracy and a keen eye for detail
- Be fast, efficient, and well organised
- Be a motivated and positive team player
- Have excellent IT skills
- Be confident in telephone conversations and dealing with issues quickly

**Hours**:

- Monday-Friday, 8am-5pm

**Salary-** £24,000 + 22 days holiday and an extra day off for your Birthday+ Private medical insurance + Death in service+ Employee assistance programme