Technical Support Engineer
6 days ago
Job Summary:
GBA5 EntServ UK Limited is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their desktop software and hardware issues are resolved efficiently and effectively.
Key Responsibilities:
- Resolve a wide range of desktop software and hardware incidents and service requests, minimizing disruption and providing exceptional customer service.
- Work closely with our clients to understand their technical needs and provide tailored solutions.
- Collaborate with our internal teams to ensure seamless service delivery and meet client expectations.
- Stay up-to-date with the latest technical trends and advancements to provide innovative solutions to our clients.
- Develop and maintain technical documentation to ensure knowledge sharing and consistency.
Requirements:
- Proven experience in desktop support, with a strong understanding of Microsoft Windows 10 and legacy operating systems.
- Knowledge of Microsoft Office 2010 and later versions.
- Working knowledge of Active Directory, DNS, and DHCP.
- Experience with Cisco AnyConnect VPN and RSA Secure Login.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to work effectively with clients and internal teams.
Desirable Skills:
- ITIL Version 4 Foundation certification.
- CompTIA A+ certification.
- Microsoft Windows 10 training and certification.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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