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Customer Technical Support Specialist
2 months ago
Job Summary
We are seeking a highly skilled Customer Technical Support Engineer to join our team at Motorola Solutions. As a key player in our managed service, you will be responsible for providing technical support to our customers, ensuring their products are running smoothly and efficiently.
Key Responsibilities
- Act as the primary point of contact for customers, resolving complaints, inquiries, and issues in a timely and professional manner.
- Provide remote break/fix support, updating tickets within the customer Service Level Agreement.
- Travel to customer sites to provide on-site support, ensuring products are installed and configured correctly.
- Escalate technical issues to senior engineers, providing detailed reports and recommendations for resolution.
- Monitor issue resolution status, owning issues on behalf of the customer and ensuring timely resolution.
- Develop and deliver training programs to customers on product operation and maintenance procedures.
- Stay up-to-date with product updates and developments, updating technical manuals and reference guides accordingly.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Participate in industry events, conferences, and meetings to stay current with industry trends and best practices.
Requirements
- Strong Microsoft Windows Server skills, with experience in storage fundamentals, cloud technologies, and networking.
- Excellent customer service skills, with the ability to communicate complex technical information to non-technical stakeholders.
- Good working knowledge of PC and other hardware troubleshooting skills, with experience in IT technical support.
- Valid driver's license and ability to obtain necessary security clearances.
What We Offer
- Competitive salary and bonus schemes.
- Two weeks additional pay per year (holiday bonus).
- 25 days holiday entitlement + bank holidays.
- Attractive defined contribution pension scheme.
- Private medical insurance.
- Employee stock purchase plan.
- Flexible working options.
- Life assurance.
- Enhanced maternity and paternity pay.
- Career development support and wide-ranging learning opportunities.
- Employee health and wellbeing support.
About Us
Motorola Solutions is an Equal Opportunity Employer, committed to creating an inclusive environment for all employees. We celebrate diversity and are dedicated to designing and delivering mission-critical ecosystem solutions for our public safety and enterprise customers.
