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Technical Support Specialist

2 months ago

Edinburgh, Edinburgh, United Kingdom Adobe Full time

About Adobe

At Adobe, we're passionate about empowering people to create and deliver exceptional digital experiences. Our mission is to provide innovative solutions that transform how companies interact with customers across every screen.

Job Summary

We're seeking a highly skilled Technical Support Specialist to join our team. As a key member of our enterprise support team, you will provide high-level technical support to industry-leading accounts, focusing on Creative Cloud, Document Cloud, and PDF technologies.

Key Responsibilities

  • Collaborate closely with system administrators to support deployment, SSO, licensing, networking, and product-related issues.
  • Troubleshoot complex customer issues and work with engineering to resolve them.
  • Assist customers in configuring and deploying enterprise software packages.
  • Work independently and as part of a team in a fast-paced environment.
  • Occasional travel to customer sites or technical conferences.
  • Author and review knowledgebase articles and training materials.
  • Provide expert services assistance via phone and web conference.
  • Research and log bugs in the bug database.

Requirements

  • German and English language skills essential.
  • Bachelor's degree or equivalent.
  • Solid understanding of Mac and Windows operating systems.
  • Knowledge of SSO, Adobe Creative Cloud, and Adobe Document Cloud.
  • Knowledge of installer/deployment technologies.
  • Strong time management and organizational skills.
  • Excellent communication skills.
  • Strong interpersonal skills.
  • Knowledge of Terminal Server technologies and JavaScript a bonus.