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Technical Support Engineer
2 months ago
Job Summary
We are seeking a highly skilled Customer Technical Support Engineer to join our team at Motorola Solutions. As a key member of our managed service, you will be responsible for providing technical support and solutions to our customers.
Key Responsibilities
- Act as the primary point of contact for customers, providing technical support and resolving issues in a timely and professional manner.
- Provide remote break/fix support and update tickets within the customer Service Level Agreement.
- Travel to customer sites to provide on-site support and training.
- Provide technical escalation and reporting for incidents.
- Monitor issue resolution status and duration, owning issues on behalf of the customer.
- Provide guidance and training to customers on product operation and maintenance procedures.
- Update technical manuals and reference guides with recent product updates and developments.
- Continuously acquire necessary product expertise through training and development.
- Attend educational workshops and training sessions to develop sufficient knowledge to conduct field support activities.
- Participate in industry events and conferences to develop business networking and references.
- Collaborate with cross-functional teams to meet operational goals and objectives.
Requirements
- Strong Microsoft Windows Server skills.
- Storage fundamentals, including Cloud.
- Cloud Knowledge, AWS and Azure.
- Good understanding of networking, including switches, firewalls, and trouble-shooting.
- Customer Service skills.
- Good working knowledge of PC and other hardware troubleshooting skills.
Preferred Qualifications
- AWS certification.
- Security Clearance.
- Strong interpersonal skills.
- Excellent communication and influencing skills.
- Proven ability to implement multi-site systems comprising networked elements.
- Diligent and motivated, with a willingness to train, learn, and develop into the role.
What We Offer
- Competitive salary and bonus schemes.
- Two weeks additional pay per year (holiday bonus).
- 25 days holiday entitlement + bank holidays.
- Attractive defined contribution pension scheme.
- Private medical insurance.
- Employee stock purchase plan.
- Flexible working options.
- Life assurance.
- Enhanced maternity and paternity pay.
- Career development support and wide-ranging learning opportunities.
- Employee health and wellbeing support.
About Us
Motorola Solutions is an Equal Opportunity Employer. We are committed to creating an inclusive and accessible work environment for all employees. We celebrate diversity and are dedicated to making a positive impact in the communities we serve.
