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Technical Support Engineer

2 months ago

Edinburgh, Edinburgh, United Kingdom In Technology Group Limited Full time

Company Overview

In Technology Group Limited is a well-established MSP based in the heart of Edinburgh city centre. With over two decades of experience, they have built a reputation for delivering exceptional IT services to their clients. Their company culture is focused on growth, training, and progression, making them an ideal employer for tech-savvy individuals looking to advance their careers.

Job Summary

We are seeking a highly skilled 2nd Line IT Support professional to join our team. As a key member of our ServiceDesk, you will be responsible for providing technical support to our growing base of small-to-medium clients. You will work on exciting projects, ensuring infrastructure and critical services are running smoothly, and collaborating with our team to deliver exceptional results.

Main Responsibilities

  • Provide technical support to clients via phone, email, and remote desktop connections
  • Work on various projects, including infrastructure upgrades, network configurations, and system troubleshooting
  • Collaborate with our team to resolve complex technical issues and improve overall service delivery
  • Stay up-to-date with the latest technologies and best practices in the IT industry

Requirements

  • Strong hardware skills, including experience with virtual servers, networking, and routers/switches
  • Excellent problem-solving skills and ability to work under pressure
  • Strong communication skills and ability to work with clients at all levels
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer

  • A competitive salary range of £24,000 - £30,000
  • A comprehensive benefits package, including paid certifications, coaching, and training opportunities
  • A supportive and collaborative work environment, with a focus on growth and progression
  • The opportunity to work with a well-established and reputable MSP, with a strong reputation in the industry