Service Desk Support Specialist
1 day ago
Job Summary:
Network IT is seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide timely and effective technical support to clients via phone, email, and in-person.
- Respond to and resolve technical issues in a professional and courteous manner.
- Collaborate with internal teams to resolve complex technical issues.
- Develop and maintain knowledge of technical systems and software.
- Stay up-to-date with industry trends and best practices.
Requirements:
- Excellent customer service and communication skills.
- Ability to obtain Government Security Clearance (SC) with no restrictions.
- IT support skills and experience with Microsoft Office suite.
- Knowledge of Windows 10 and Microsoft Server.
- Active Directory and User Account management experience.
- General knowledge of basic software installation and network hardware.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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