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Front Desk Manager

2 months ago

Oxford, Oxfordshire, United Kingdom Linton Lodge Hotel Full time

{"h1": "Reception Supervisor Job Description", "p": "At Linton Lodge Oxford, we are seeking a dedicated and proactive Reception Supervisor to lead our front desk team. This is a fantastic opportunity for a customer-focused and organized individual to contribute to the exceptional guest experience at our hotel.", "ul": [{"li": "Oversee Front Desk Operations: Supervise the reception team, ensuring compliance with Front Office Standard Operating Procedures (SOPs), including quality assurance (QA) standards. Manage check-ins, check-outs, and guest inquiries efficiently."}, {"li": "Customer Care: Deliver exceptional guest service by handling requests, resolving complaints promptly, and ensuring guest satisfaction. Foster strong relationships with regular guests, the local community, and other departments."}, {"li": "Team Leadership: Train, mentor, and guide the reception team, ensuring they understand their roles, responsibilities, and align with the hotel's goals. Conduct regular performance evaluations and support staff development."}, {"li": "Administrative Support: Complete all front desk administrative tasks, including billing accuracy, managing cash handling procedures, and maintaining comprehensive handovers between shifts. Ensure proper record-keeping and adherence to hotel policies."}, {"li": "Collaboration: Work closely with other departments, such as Housekeeping and Reservations, to ensure seamless service delivery and a cohesive guest experience. Coordinate with the Deputy General Manager on sales and marketing initiatives."}, {"li": "Sales Support: Promote hotel services and amenities to enhance guest satisfaction and contribute to upselling efforts. Identify potential sales leads and support the achievement of sales targets, including the BW Reward programme."}, {"li": "Legal and Safety Compliance: Ensure compliance with health, safety, and fire procedures. Participate in and oversee regular training for the front office team, maintaining high standards of workplace safety and cleanliness."}], "h2": "Requirements", "ul": [{"li": "1+ years of experience in a supervisory role within hotel reception or a related customer service field."}, {"li": "Strong leadership and communication skills with a passion for guest service."}, {"li": "Proficiency in hotel property management systems."}, {"li": "Flexibility to work shifts, including evenings, weekends, and holidays as required."}, {"li": "A commitment to delivering high standards of service and contributing to the hotel's success."}], "h2": "Why Join Us?", "ul": [{"li": "Be part of a reputable hotel recognized for its commitment to quality and guest satisfaction."}, {"li": "Competitive salary and attractive benefits package."}, {"li": "Opportunities for career progression within the hospitality industry."}]}