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IT Service Desk Analyst

3 months ago

Oxford, Oxfordshire, United Kingdom Activate Learning Full time

About the Role:

You will be providing first/second line technical support and advice to staff and students on hardware/software issues over the phone and using remote connection software and have the opportunity to be exposed to third line queries and projects.

This is a varied, busy and demanding role in a team where you will be developed and have the opportunity to progress within the IT sector.

Our IT department covers the support and maintenance of all the system technologies used on our UK based campuses. Each part of IT Services plays a key role in the student's academic journey, ensuring they are given the tools to achieve the best possible qualifications.

Here on the IT Service Desk at Activate Learning, we are the first port of call for IT issues that arise and have access to a number of systems that keep the productive flow of our company. We are now an award winning service that takes great pride in our ability to give all customers a great experience when contacting us.

What do you need to be a successful Service Desk Analyst at Activate Learning?

You will need to be passionate about IT and delivering impeccable customer service to a range of employees across the Group. Experience within retail, customer service or working within a helpdesk would be extremely beneficial. You will have excellent attention to detail and be able to proactively review and support the team in delivering a speedy IT service.

We are a small friendly team, providing a high-quality payroll and pensions service for all departments. We want people who enjoy working as part of team, but also have the self-motivation to work independently. The ability to prioritise your workload is also important.

To be considered for this role you must have problem solving skills with the ability to use a range of computer packages.

Who we are

Activate Learning is a pioneering education group with a global reach, committed to transforming lives through our approach to learning.

We see our employees as individuals, empowering them to make the right choices for their ambitions and careers. We value our people as vital to our continued success and aspire to a diverse, open and inclusive environment that provides the motivation for everyone to pursue their career goals and flourish.

When you work for Activate Learning, you're working for an organisation that provides you with the advantages of a large employer, a trusted partner in your career development, and a transformational way of working whilst also investing in building a community environment for everyone.

Together, we will bring out the best version of yourself.

Activate Learning Group Employee Benefits:

  • Monthly Staff Appreciation Awards: Celebrating staff for their dedication and accomplishments aligned to our award-winning Learning Philosophy.
  • Wellbeing & Resources Groups: Comprehensive range of resources, guides and tools to support staff wellbeing
  • Company benefits: Including free eye tests and will writing, plus access to a Health Cash Plan covering optical, dental, health screening, and therapy treatments for you and your dependents.
  • Learning and Development: continuous opportunities for professional growth and skill enhancement through our in-house L&D team.
  • Teaching Support: Tailored induction and development programs for teaching staff.
  • Pension Schemes: Teacher and Local Government pension schemes for AL staff
  • Generous Annual Leave: Up to 6 weeks paid leave
  • Flexible Working: Options include hybrid and remote, term time only, and flexible working patterns.
  • Competitive salaries: Annual incremental progression and a twelve point pay scale for teachers.
  • On-Site Facilities: Free parking at all campuses, refectories, hair and beauty salons & gym access.

For a comprehensive list of all of our benefits please visit our

Applicants should apply at the earliest opportunity; closed vacancies will prevent application form submission.

Applications are reviewed and shortlisted on a rolling basis, we reserve the right to interview, appoint and close adverts.

Activate Learning is committed to safeguarding and expect all our staff to share this commitment. Successful applicants will be required to undergo a DBS check at the appropriate level.

Applicants must be eligible to work in the UK, we do not sponsor work permits. Work permits from other organisations are unacceptable as proof of right to work in the UK.

Applications are encouraged from all candidates who meet or exceed minimum criteria, regardless of age, disability, gender, orientation, race, religion, or ethnicity. Activate Learning are committed to employing people with disabilities and will ensure our recruitment process is inclusive and accessible. If you require any reasonable adjustments either at application or interview stage, please contact the talent team directly.

Recruitment agencies who submit unsolicited CVs to any partner or employee at Activate Learning, have no authority to enter an arrangement. Recruitment agencies engaging with Activate Learning Talent Team will be on our PSL.