Technical Support Specialist

3 weeks ago

Coventry, Coventry, United Kingdom Orbit Group Full time

At Orbit Group, we are dedicated to fostering vibrant communities as one of the UK's foremost housing organizations and a prominent provider of affordable housing solutions.

We hold the belief that everyone deserves a quality home that is financially accessible, in a community they can take pride in. Our residences are home to a diverse population.

If you seek a fulfilling work experience, consider joining our team. Together, we can ensure that our customers and communities flourish.

The Position

The Technical Support Specialist will be an integral part of a dedicated team, delivering a customer-centric, efficient, and dependable support service to a vast clientele across various regions. You will collaborate closely with team members to cultivate effective working relationships and facilitate seamless interdepartmental cooperation, ensuring optimal support for our clients.
In this role, you will also investigate and devise technical solutions to address customer inquiries and requests. The position requires full-time on-site presence in our office.

This role is situated within Corporate Services, where your contributions will empower colleagues to excel in their roles.

Your Contributions


• Collaborate within a team of Technical Support Specialists, providing advanced support services to the organization.

• Ensure the resolution of all incidents, service requests, and assigned tasks.

• Assist in organizing and executing remote support visits, which may involve traveling to various sites or coordinating with external service providers.

• Manage processes related to the acquisition, setup, deployment, and disposal of IT equipment for users.

• Engage in the Incident Management Triage process, contributing to the prompt and effective handling of incidents.

Qualifications

Essential Skills

Proficient in a variety of technologies, including Active Directory, Group Policy Objects, Citrix, Windows operating systems, Apple mobile devices, MDM software (Microsoft Intune), Office Suite, SCCM, and Networking (LAN, Wi-Fi, VPN). Extensive experience in a technical support role within a dynamic IT environment. Proven track record in diagnosing and resolving technical issues. Experience utilizing service management tools effectively. Demonstrated ability to liaise with both internal teams and external vendors.

Desirable Skills

Strong communication skills, both written and verbal, with the ability to create clear and concise documentation and support materials. A valid driving license and a willingness to provide support across various regions as needed.

Why Choose Orbit Group?

By joining us, you will be rewarded in numerous ways.

A Rewarding Experience

We are committed to creating an inclusive environment with benefits and wellness programs designed to support you and your family. We offer flexible working arrangements for many positions to promote a healthy work-life balance.

Opportunities for Advancement

From training initiatives to professional certifications, we provide avenues for growth and development at every career stage. Whether you are a student, a recent graduate, or an experienced professional, we are here to support your journey.

For those in leadership roles, our tailored development programs are designed to enhance your leadership capabilities. In addition to practical training, you will have access to esteemed business schools and experiential learning opportunities for a comprehensive educational experience.

A Purpose to Be Proud Of

We take pride in making a positive impact on people's lives. Our values-driven approach is complemented by a focus on performance—because the more success we achieve, the more we can contribute to our communities.

Our shared commitment to progress and people unites us.

For more information about our values and mission, please visit our careers website.

Our Hiring Process

We strive to make our hiring process straightforward and equitable:

Online application Interviews Decision and offer

We prioritize the safety of our customers, colleagues, and contractors, and as such, certain positions may require a background check.

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