Technical Support Specialist

2 months ago


Coventry, Coventry, United Kingdom Roc Search Full time

Technical Support Specialist (Water Treatment)

Remote Based -

Competitive Salary + Car or Car Allowance + Comprehensive Benefits Package

Roc Search is seeking a highly skilled Technical Support Specialist with Water Treatment knowledge and experience to join our client's team.

The ideal candidate will be an experienced Service Engineer in the Water Treatment industry who is looking for a role which provides remote technical support to Service Engineers out in the field.

Key Responsibilities:
  1. Provide technical expertise and serve as the primary point of contact between Service Engineers and Manufacturers for products.
  2. Must have a strong understanding of Water Technologies, including Ion Exchange, Reverse Osmosis, and Continuous Electro-Deionisation.
  3. Develop and maintain documentation reports and work instructions for new products to resolve issues that Field Service Engineers cannot address while in the field.
  4. Collaborate with manufacturers to create solutions for customers by providing feedback on issues encountered.
  5. Visit client sites across the UK as necessary to resolve technical issues.
Key Attributes:
  1. Minimum 5 to 10+ years' experience working with Water Technologies, including Ion Exchange, Reverse Osmosis, and Continuous Electro-Deionisation.
  2. Strong attention to detail and excellent administrative skills to create documentation and reports.


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