Technical Support Specialist

6 days ago

Coventry, Coventry, United Kingdom FireAngel Safety Technology Full time
About the Role

We are seeking a highly skilled and experienced Technical Support Specialist to join our team at FireAngel Safety Technology. As a key member of our Customer Support department, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities
  • Lead the second-line technical support solution for FireAngel, escalating complex issues to external support teams when necessary.
  • Utilize various troubleshooting techniques to provide first-time fixes and empower customers to troubleshoot and install products independently.
  • Respond to customer inquiries in a professional and courteous manner, using a variety of communication channels.
  • Develop a comprehensive understanding of FireAngel's products, features, and functionalities.
  • Stay informed about product updates, new releases, and industry trends to provide accurate and up-to-date information to customers.
  • Collaborate with other departments to ensure customers receive the best possible experience.
Requirements
  • Proven experience in a technical support role, with a strong technical aptitude and troubleshooting skills.
  • Excellent communication skills, with the ability to convey technical concepts to non-technical users.
  • Customer-centric mindset, with a passion for delivering exceptional service and support.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Familiarity with help desk software, CRM systems, and remote support tools.
Desirable Qualifications
  • Previous experience in testing and inspecting electrical equipment.
  • High school diploma or equivalent in electrical engineering or a related field.
  • A natural ability to learn about technical products and their applications.
  • A hunger to work for a fast-growing business.
  • Experience in an engineering or technology-led organization.
Personal Qualities
  • A clear and effective communicator.
  • Charismatic with a sense of fun.
  • Desire to succeed and deliver exceptional output.
  • People-driven and results-oriented.
  • Confident with a strong self-belief and a positive attitude.
About FireAngel Safety Technology

We are a British technology company on a mission to protect and save lives by making innovative home safety products. We aim to revolutionize the way business is conducted in our chosen segments, providing leading solutions for smoke, heat, and carbon monoxide detectors to the retail and trade sectors.

We are a team of innovators, thinkers, and doers who are passionate about making a difference. We believe in simplicity, boldness, and changing the status quo. If you share our values and are excited about the opportunity to make a real impact, we want to hear from you.

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