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Technical Support Specialist

2 months ago

Coventry, Coventry, United Kingdom Postify Full time

Job Summary

We are seeking a highly skilled and motivated Technical Support Specialist to join our team at Postify. As a Desk Side Support Engineer, you will be responsible for providing 1st line technical support to our colleagues within the Workplace Service Centre.

Key Responsibilities

  • Provide a single point of contact for internal colleagues reporting IT-related incidents.
  • Diagnose and resolve technical issues at the first level to minimize downtime for colleagues.
  • Obtain technical information and business impact to enable support teams to resolve incidents effectively.
  • Utilize excellent troubleshooting and problem-solving skills to resolve technical issues.

Requirements

  • Excellent communication skills to effectively interact with colleagues.
  • A strong desire to provide excellent customer service.
  • A willingness to learn new skills and technologies.
  • Ability to work effectively in a team environment.
  • Knowledge of Office365, Active Directory, Remote Connectivity, and Web Browsers.
  • Ability to use problem-solving techniques to capture details and make sound decisions.

About Postify

Postify is a dynamic and innovative company that values its employees and provides a supportive work environment. We are committed to delivering exceptional service to our customers and are seeking a talented individual to join our team.