Technical Support Specialist

3 weeks ago

Coventry, Coventry, United Kingdom Orbit Group Full time

About Us
At Orbit Group, we are dedicated to fostering vibrant communities as one of the UK's foremost housing organizations and a prominent provider of affordable housing solutions. We hold the belief that everyone deserves a quality home that is financially accessible, situated in a community they can take pride in.

With over 100,000 individuals residing in our properties, we invite you to be part of a fulfilling work experience that truly makes a difference. Together, we can ensure that our customers and communities flourish. Join Orbit Group and champion the cause of people.

Position Overview
The Technical Support Specialist will be an integral member of a dedicated team, delivering a customer-centric, efficient, and dependable support service to a diverse user base across various regions.

In this role, you will collaborate closely with team members to cultivate effective working relationships, ensuring seamless interdepartmental cooperation to optimally assist our clientele.

Your responsibilities will include researching and developing technical solutions to address customer inquiries and requests. This position requires full-time on-site presence in our office.

Key Responsibilities

  • Collaborate within a team of Technical Support Specialists, providing advanced support services to the organization.
  • Ensure the resolution of all incidents, service requests, and assigned tasks.
  • Assist in organizing and delivering remote support visits, including liaising with external service providers.
  • Oversee processes related to the acquisition, configuration, deployment, and disposal of IT equipment for users.
  • Engage in the Incident Management Triage process, facilitating the prompt and efficient handling of incidents.

Required Qualifications
Applicants should possess:

  • Experience with a variety of technologies, including Active Directory, Group Policy Objects, Citrix, Windows desktop environments, Apple mobile devices, MDM software (such as Microsoft Intune), Office365, SCCM, and Networking (LAN, Wi-Fi, VPN).
  • Significant experience in a technical support role within a dynamic IT environment.
  • Proven ability to diagnose and resolve technical issues effectively.
  • Experience utilizing service management tools.
  • Demonstrated capability in collaborating with both internal and external vendors and contractors.

Preferred Skills
Ideal candidates will have:

  • Excellent verbal and written communication skills, with the ability to create clear and concise documentation and support materials.
  • A valid driving license and a willingness to provide support across various regions as needed.

Why Choose Orbit Group?
By joining us, you will experience a rewarding career that aligns with your values. We are committed to creating an inclusive environment with benefits and wellness programs designed to support you and your family. We offer flexible working arrangements for many positions to promote a healthy work-life balance.

Opportunities for Growth
We provide numerous opportunities for professional development, from training programs to professional certifications, ensuring you can advance at every stage of your career. Whether you are a student, a recent graduate, or an experienced professional, we are here to support your growth.

A Purpose-Driven Organization
We take pride in making a positive impact on people's lives. Our values are rooted in a commitment to progress and community well-being, with a focus on performance that enables us to achieve more for those we serve.

Our Hiring Process
We strive to make our hiring process straightforward and equitable:

  • Online application
  • Interview(s)
  • Decision and offer

We prioritize the safety of our customers, colleagues, and contractors, and certain roles may require a background check.

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