IT Systems Support Technician

3 weeks ago


Whitehaven, Cumbria, United Kingdom cerco Full time
IT Systems Support Technician at Cerco
  • Position Overview
  • Reporting to the Service Manager
  • Work Schedule
  • The schedule consists of 4 days or 4 nights 'on' followed by 6 days 'off' in rotation
  • Compensation and Benefits
  • Guaranteed 19% bonus for shift work
  • Two £3,000 commitment bonuses, awarded every 6 months of service
  • Potential relocation assistance - To Be Confirmed
  • Job Responsibilities
  • We are seeking an IT Systems Support Technician to join our dedicated systems support team. This role involves working on a 24/7 shift basis.
  • Key responsibilities include supporting the facility and assisting the customer with their IT requirements, encompassing servers, networks, storage, and desktop services.
  • Collaborate within a three-person team to fulfill all service requests from Team Leaders.
  • Core Responsibilities
  • Diagnose technical issues, conduct troubleshooting, and resolve problems related to Desktop Services, Data Centre operations, Security, Toolsets/Admin, and ITIL methodologies.
  • Working Hours
  • 24/7 operational rotation: 4 (day or night) 12.5-hour shifts, followed by 6 days off. Initial shift pattern includes: Phase 1 (Mon-Fri, 08:00-16:00), Phase 2 (Mon-Fri, 07:00-19:00), Phase 3 (Full Service 24/7/365 on roster)
  • Additional Information
  • Preference for candidates residing near the operational area. Relocation assistance may be available for those considering a move. Security Clearance (SC and DV) is required.
  • Required Skills
  • Technical Proficiency
  • In-depth knowledge and practical experience in Desktop Services, Data Centre operations, Security, Toolsets/Admin, and ITIL methodologies.
  • Hardware and Software
  • Experience with laptops, switches, routers, McAfee Suite, CA Suite, Incident Management, Desktop Services, Storage solutions, Trend Suite, ServiceNow, network shares, and Problem Resolution (RCA).
  • Server and Software Platforms
  • Proficiency in MS Office 2016, Windows Server 2012/16, LogRhythm, Print Services, Change/Patch management, Windows 10, SQL Server 2014/16, RSA, and Licensing.
  • Network and Infrastructure
  • Knowledge of Firewalls, Active Directory (AD), Certificates, Load Balancers, CISCO ISE, Visual Studio Professional 2012, Security Appliances, CISCO Tripwire, and PowerISO.
  • Additional Tools and Systems
  • Familiarity with Bluecoat, vRealize Suite, Unisphere Management, SQL Management Studio, Microsoft EMS, and Microsoft SMS.


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