Customer Service Team Supervisor

3 weeks ago

Chandler's Ford, United Kingdom Utilita Energy Full time

Position Title: Customer Care Team Leader

Work Arrangement: Remote

Compensation: £29,592 per annum

Working Hours: Monday – Friday, 40 hours per week

Founded in 2003, Utilita is a pioneering energy provider in the UK, dedicated to assisting customers in reducing their energy consumption through advanced digital solutions. We are at the forefront of smart technology, enabling households to manage their energy usage efficiently, benefiting both their finances and the environment.

Role Overview:

As a Customer Care Team Leader, you will guide your team in delivering outstanding service to our prepayment clientele.

Key Responsibilities:

  • Mentor and develop team members to achieve their full potential;
  • Monitor departmental KPIs and SLAs to ensure compliance;
  • Address and resolve escalated customer inquiries from your team;
  • Ensure adherence to company policies and procedures at all times;
  • Collaborate effectively with other internal departments.

Candidate Profile:

We seek a dynamic people manager who understands how to inspire and empower a successful team. Your leadership abilities will be crucial in training and developing staff, fostering their growth and success.

You should possess a business-oriented mindset, always prioritizing the customer experience while demonstrating a history of implementing efficiencies and improvements. Strong listening skills and the ability to empathize with diverse customer needs are essential.

We value approachability and adaptability, with a willingness to engage hands-on when necessary.

At Utilita, we celebrate diversity and strive to create an inclusive culture where everyone can be their authentic selves.

Employee Benefits:

Key Benefits (Available from Day One)

  • Bonus Structure: A comprehensive bonus system based on personal and business performance, aligned with our core values of smart, fairness, and sustainability.
  • Career Development: We are committed to the growth of our employees, offering training and clear pathways for career advancement, recognized as one of the UK's top 40 'Best Workplace for Development' in 2024.
  • Event Tickets: Opportunities to win tickets to various shows and sporting events across the UK.
  • Annual Leave: Enjoy 25 days of annual leave in addition to public holidays.
  • Wellbeing Support: Access to the Unmind App for mental health resources, including videos and podcasts.
  • Healthcare Benefits: Comprehensive health care scheme covering dental, eye care, and diagnostic consultations.
  • Employee Assistance Program: 24/7 access to support services, including legal and financial advice.
  • Exclusive Discounts: Access to discounted home services.
  • Community Engagement: Paid volunteering day each year to support community initiatives.
  • Life Insurance: Double your annual salary paid to your designated beneficiary in the event of death during service.
  • Pension Scheme: Company contribution of 4% when you contribute 5%.

About Utilita:

Utilita is the preferred energy supplier for over 800,000 households in the UK, providing enhanced visibility and control over energy consumption through our award-winning app and smart meters. Our customers typically use approximately 11% less energy than the average household.

Since the introduction of Britain's first smart meter in 2008, we have leveraged cutting-edge technology to empower our customers with unprecedented control over their energy usage.

Recognized for our innovative approach to energy, we were honored with the Utility Week Cost of Living Award in 2023 and are a certified Great Place to Work.

Utilita is dedicated to achieving net-zero operations by 2030, being the first energy supplier to implement a live carbon dashboard. We believe that visibility leads to savings, and we are committed to educating our customers on sustainable energy practices.

Our core values—Fairness, Smart, and Sustainability—guide our mission and operations.

The Luxion Group includes various companies: Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd, and Canary Care Global Ltd.

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