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Customer Service Operations Supervisor
2 months ago
Salary Range: £29,592
Location: Remote / Chandlers Ford
Job Profile:
Utilita Energy, a pioneering energy provider established in 2003, is dedicated to empowering customers to manage their energy consumption effectively through innovative digital solutions. We are seeking a dynamic Customer Service Operations Supervisor to lead our Contact Centre team.
Role Overview:
In this pivotal role, you will guide your team in delivering outstanding service to our prepayment customers. Your responsibilities will include:
- Coaching and mentoring team members to reach their full potential.
- Monitoring departmental KPIs and SLAs to ensure targets are achieved.
- Addressing and resolving escalated customer inquiries.
- Ensuring compliance with company policies and procedures.
- Collaborating with various internal departments to enhance service delivery.
Candidate Profile:
The ideal candidate will possess strong leadership capabilities, enabling you to inspire and motivate your team. You will have a customer-centric mindset, focusing on efficiency and continuous improvement. Key attributes include:
- Empathy and understanding of diverse customer needs.
- Approachability and adaptability in a fast-paced environment.
- A willingness to actively participate in team activities.
At Utilita Energy, we celebrate diversity and foster an inclusive culture where all employees can thrive.
Benefits:
- Bonus Scheme: Structured bonuses based on personal and business performance.
- Career Development: Opportunities for training and clear progression pathways.
- Time Off: 25 days of annual leave plus bank holidays.
- Wellbeing Support: Access to the Unmind App for mental health resources.
- Healthcare Scheme: Comprehensive health coverage including dental and eye care.
- Employee Assistance Programme: 24/7 access to support services.
- Pension Plan: Company contributions to your retirement savings.
