Customer Service Advisor

6 months ago

Chandler's Ford, United Kingdom Draper Tools Full time

Job Description

Customer Service Advisor

Welcome Bonus

We are keen to attract new talent who can make a difference in our workplace. This means that all candidates who are offered a role and go on to start in a permanent role with us, will receive a bonus of £750 gross (pro rata if part-time) in their first month’s pay.

Our Company

Draper Tools is a family business with a rich history, a strong, supportive ‘family culture’ and a passion for continuous improvement. We believe everyone can make a difference, we value opinions, we embrace new ideas and take a collaborative and proactive approach to change.

There is a new wave of energy throughout the business with lots of exciting changes happening, including Draper Tools proudly becoming the official partners of Southampton Football club again.

We promote a friendly, positive and inclusive team culture so come and make a difference joining us as a Customer Service Advisor within our Customer Service department. In this role you will be providing Draper Tools customers with an exceptional customer experience at all touch points, ensuring all incoming calls and emails are responded to promptly and professionally.

APPLY NOW

Benefits

As a Customer Service Advisor your benefits will include:

Full-time hours with some flexibility on start and finish time Holidays rising to 25 days with the ability to purchase additional leave* Pension scheme Private health scheme * Staff discount on Draper products with significant savings available Long service bonus * Ad-hoc rewards and recognition Day off for your birthday Cycle to Work Scheme Employee discount scheme - discounts on gym memberships, groceries, holidays and more.

*After qualifying period

Job responsibilities

Working as a Customer Service Advisor your role will include:

Supporting customers with a diverse range of queries either by phone or email, with an aim to always exceed expectations. Taking ownership to manage queries from investigation to resolution, and escalating issues when required. Increasing customer satisfaction and loyalty by dealing with queries effectively and efficiently in a polite and professional manner. Using product and company knowledge to resolve issues within specified SLAs Processing manual orders when required Providing support and assistance to Area Sales Managers

Essential Skills

Skills required

Experience of working in a similar role Adaptable team player who is passionate about delighting customers Polite, friendly and professional Confident on the telephone Excellent customer engagement and communication skills A proactive approach to problem solving Great eye for detail Organised and structured approach to workload Able to work effectively in a fast moving, ever changing environment A focus on quality with a desire to go the extra mile Experience of using an email ticketing system is preferable Good IT skills, experience of using MS Office

About Company

If you are interested in this position, please click the link. This will direct you to our Applicant Tracking System where you will be able to apply for the role.

STRICTLY NO AGENCIES

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