Customer Service Representative with Draper Tools
5 days ago
Job Overview
">We are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at Draper Tools. As a Customer Service Advisor, you will play a vital role in delivering exceptional customer experiences, resolving queries efficiently, and exceeding customer satisfaction expectations.
About Us
Draper Tools is a family-owned business with a rich history, a strong 'family culture', and a passion for continuous improvement. We value our employees' opinions, welcome new ideas, and take a collaborative approach to change. Our company is committed to providing a friendly, positive, and inclusive work environment.
Key Responsibilities
- Support customers with various queries via phone and email, aiming to exceed their expectations.
- Take ownership of query management from investigation to resolution, escalating issues when necessary.
- Increase customer satisfaction and loyalty by handling queries effectively and efficiently in a polite and professional manner.
- Utilize product and company knowledge to resolve issues within specified SLAs.
- Process manual orders when required.
- Provide support and assistance to Area Sales Managers.
Required Skills and Qualifications
- Experience working in a similar customer-facing role.
- An adaptable team player who is passionate about delivering exceptional customer experiences.
- Poliite, friendly, and professional demeanor.
- Confidence on the telephone.
- Excellent customer engagement and communication skills.
- A proactive approach to problem-solving.
- Attention to detail.
- An organized and structured approach to workload.
- Able to work effectively in a fast-paced, ever-changing environment.
- A focus on quality with a desire to go above and beyond.
Benefits
- Full-time hours with flexibility on start and finish times.
- Holidays rising to 25 days with the option to purchase additional leave.
- Pension scheme.
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