Senior Customer Experience Director
7 days ago
We are seeking an experienced Senior Customer Experience Director to lead our internal sales and customer services team.
Key Responsibilities- Inspire, lead, manage, and motivate the team to provide world-class service to customers and achieve sales growth.
- Effectively monitor performance against key performance indicators and sales targets.
- Identify opportunities for maximising sales while building and maintaining excellent relationships with customers.
- Develop, implement, and maintain business continuity processes to ensure customer satisfaction and brand protection.
- Experience of working in a similar managerial role in both sales and customer service.
- Previously worked within a business with 'World Class' customer service.
- Able to communicate effectively and build excellent relationships across the business.
- Strategic thinking and ability to implement plans.
- Proven experience of inspiring, developing, and motivating a happy team.
- Full-time hours with flexibility on start and finish time.
- Holidays rising to 25 days with additional leave available for purchase.
- Pension scheme and private health scheme.
- Staff discount on Draper products and ad-hoc rewards and recognition.
Draper Tools is a family business with a rich history and a strong, supportive culture. We value opinions, embrace new ideas, and take a collaborative approach to change. This is an exciting opportunity to join our team and make a difference.
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Customer Experience Director
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