Senior Customer Experience Director

7 days ago


Chandler's Ford, United Kingdom Draper Tools Full time
Role Overview

We are seeking an experienced Senior Customer Experience Director to lead our internal sales and customer services team.

Key Responsibilities
  • Inspire, lead, manage, and motivate the team to provide world-class service to customers and achieve sales growth.
  • Effectively monitor performance against key performance indicators and sales targets.
  • Identify opportunities for maximising sales while building and maintaining excellent relationships with customers.
  • Develop, implement, and maintain business continuity processes to ensure customer satisfaction and brand protection.
Requirements
  • Experience of working in a similar managerial role in both sales and customer service.
  • Previously worked within a business with 'World Class' customer service.
  • Able to communicate effectively and build excellent relationships across the business.
  • Strategic thinking and ability to implement plans.
  • Proven experience of inspiring, developing, and motivating a happy team.
Benefits
  • Full-time hours with flexibility on start and finish time.
  • Holidays rising to 25 days with additional leave available for purchase.
  • Pension scheme and private health scheme.
  • Staff discount on Draper products and ad-hoc rewards and recognition.
About Us

Draper Tools is a family business with a rich history and a strong, supportive culture. We value opinions, embrace new ideas, and take a collaborative approach to change. This is an exciting opportunity to join our team and make a difference.



  • Chandler's Ford, United Kingdom Draper Tools Full time

    Company OverviewDraper Tools is a family business with a rich history and a strong, supportive culture.We promote a friendly and inclusive team culture where everyone can make a difference.About the RoleAs Head of Customer Experience, you will lead our internal sales and customer services team to provide world-class service to our customers.You will be...


  • Chandler's Ford, United Kingdom Draper Tools Full time

    Job SummaryDraper Tools is seeking a talented and experienced leader to join our team as a Head of Customer Experience. As a key member of our senior management team, you will be responsible for leading our internal sales and customer services team, inspiring them to deliver world-class service to our customers and drive sales growth.About the RoleAs a Head...


  • Chandler's Ford, United Kingdom Draper Tools Full time

    Job Description Head of Customer Experience Welcome Bonus! We are keen to attract new talent who can make a difference in our workplace. This means that all candidates who are offered a role and go on to start in a permanent role with us, will receive a bonus of  £750  gross (pro rata if part-time) in their first month’s pay. Our Company ...


  • Chandler's Ford, United Kingdom Village Hotels - Eastleigh Full time

    About the RoleWe are seeking a skilled and enthusiastic Customer Experience Specialist to join our team at Village Hotel Eastleigh. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating a warm and welcoming environment for our guests.Your passion for customer service and your ability to work...


  • Chandler's Ford, United Kingdom Village Hotels - Eastleigh Full time

    About the RoleWe are seeking a skilled Ambassador of Customer Experience to join our team at Village Hotels - Eastleigh.As a key member of our team, you will be responsible for delivering exceptional hospitality to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide personalized service to our guestsEnsure...


  • Chandler's Ford, United Kingdom Draper Tools Full time

    Job DescriptionHead of Customer Experience LeadAbout the RoleWe are seeking a highly skilled and experienced Head of Customer Experience Lead to join our team at Draper Tools. As a key member of our leadership team, you will be responsible for leading our internal sales and customer services team to deliver world-class service to our customers and drive...


  • Chandler's Ford, United Kingdom Draper Tools Full time

    Job Title: Head of Customer ExperienceAbout the Role:We are seeking a highly skilled and experienced professional to lead our internal sales and customer services team as Head of Customer Experience. As a key member of our management team, you will be responsible for inspiring, leading, managing, and motivating the team to provide world-class service to our...


  • Chandler's Ford, United Kingdom Selwood Full time

    About The Role Due to upcoming retirement, we have an exciting new opportunity for a Director of Operations to join our team, to support our Southern region. This is one of two roles who are collectively responsible and accountable for all branch hire network throughout the UK. You will play a key role in the growth of Pump Rental Solutions throughout...


  • Chandler's Ford, United Kingdom Selwood Full time

    About the RoleWe are seeking a highly experienced and skilled Regional Operations Director to join our team at Selwood. As a key member of our leadership team, you will be responsible for driving operational efficiency and maximizing profitability within our Southern region.As Regional Operations Director, you will play a pivotal role in developing and...

  • Product Director

    1 month ago


    Chandler's Ford, United Kingdom Utilita Energy Full time

    Job Title: Product DirectorWe are seeking an experienced Product Director to join our team at Utilita Energy. As a Product Director, you will be responsible for leading the development and implementation of our CRM products and services. You will work closely with our customer team to modernize our current products and services, as well as manage new...

  • Procurement Director

    1 month ago


    Chandler's Ford, United Kingdom Selwood Limited Full time

    About the RoleThis is an exciting opportunity to join our team as a Procurement Director, responsible for leading the development and implementation of our global procurement strategy. As a key member of our senior leadership team, you will be responsible for driving cost savings, improving efficiency, and ensuring compliance with all relevant regulations...


  • Chandler's Ford, United Kingdom Utilita Energy Full time

    About the RoleWe are seeking an experienced Product Manager to join our team at Utilita Energy. As a Senior Product Manager, you will be responsible for the development and delivery of our CRM and customer journey products.Key ResponsibilitiesWork closely with our customer team to modernise our current products and servicesManage new products and be...


  • Chandler's Ford, United Kingdom BlueGate Consulting Ltd Full time

    Group Director of Procurement - HampshireOur client has experienced significant growth in recent years. To continue this trajectory, they are seeking a Group Director of Procurement to lead a transformation towards a more centralised procurement operation. This role aims to leverage collaborative buying approaches, harness efficiencies, and drive cost...


  • Chandler's Ford, United Kingdom BlueGate Consulting Full time

    Group Director of Procurement - Hampshire £ Very competitive base salary + 30% bonus + car + benefits Hybrid working (3 days in)Our client has experienced significant growth in recent years. To continue this trajectory, they are seeking a Group Director of Procurement to lead a transformation towards a more centralised procurement operation. This role aims...


  • Chandler's Ford, United Kingdom BlueGate Consulting Full time

    Group Director of Procurement - Hampshire £ Very competitive base salary + 30% bonus + car + benefits Hybrid working (3 days in)Our client has experienced significant growth in recent years. To continue this trajectory, they are seeking a Group Director of Procurement to lead a transformation towards a more centralised procurement operation. This role aims...


  • Chandler's Ford, United Kingdom BlueGate Consulting Full time

    Group Director of Procurement - Hampshire £ Very competitive base salary + 30% bonus + car + benefits Hybrid working (3 days in)Our client has experienced significant growth in recent years. To continue this trajectory, they are seeking a Group Director of Procurement to lead a transformation towards a more centralised procurement operation. This role aims...


  • Chandler's Ford, United Kingdom BlueGate Consulting Full time

    Job Description Group Director of Procurement - Hampshire £ Very competitive base salary + 30% bonus + car + benefits Hybrid working (3 days in) Our client has experienced significant growth in recent years. To continue this trajectory, they are seeking a Group Director of Procurement to lead a transformation towards a more centralised procurement...


  • Chandler's Ford, United Kingdom BlueGate Consulting Full time

    Group Director of Procurement - Hampshire £ Very competitive base salary + 30% bonus + car + benefits Hybrid working (3 days in)Our client has experienced significant growth in recent years. To continue this trajectory, they are seeking a Group Director of Procurement to lead a transformation towards a more centralised procurement operation. This role aims...


  • Chandler's Ford, Hampshire, United Kingdom BlueGate Consulting Full time

    Group Director of Procurement - Hampshire £ Very competitive base salary + 30% bonus + car + benefits Hybrid working (3 days in) To continue this trajectory, they are seeking a Group Director of Procurement to lead a transformation towards a more centralised procurement operation. This role aims to leverage collaborative buying approaches, harness...


  • Chandler's Ford, United Kingdom Utilita Energy Full time

    Job ProfileAre you an experienced Product Manager with a background of managing CRM focused products and the customer journey?We are seeking a Senior Product Manager to join our team at Utilita Energy. As a key member of our product management team, you will be responsible for the development and launch of our CRM and customer journey products.About the...