Senior Product Manager

2 weeks ago

Chandler's Ford, United Kingdom Utilita Energy Full time
Job Profile

Are you an experienced Product Manager with a background of managing CRM focused products and the customer journey?

We are seeking a Senior Product Manager to join our team at Utilita Energy. As a key member of our product management team, you will be responsible for the development and launch of our CRM and customer journey products.

About the Role

You will work closely with our customer team to modernise our current products and services, as well as manage new products. You will be responsible for the value and viability risks for a product and be overall accountable for the product's outcomes. You will monitor all aspects of a product's performance to inform the product roadmap, as well as be accountable for the ownership of the product backlogs by prioritising the needs of the business.

Key Responsibilities

- Conduct market research and competitive analysis to identify opportunities and threats
- Gather customer insights to inform product decisions
- Develop and maintain product roadmaps and backlogs

What We Offer

- Bonus Scheme, made up of personal and company elements
- Career progression, we're an expanding organisation
- 25 days annual leave plus bank holidays
- Pension scheme, Utilita contribution at 4% of your salary when you contribute 5%
- The opportunity to win tickets to major outdoor events including, gigs and shows at arenas around the UK
- Access for you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing
- A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations
- Death in service, twice your annual salary
- Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care

About Us

We are a dynamic software company established in 2006, with a vision of helping the energy and utilities sectors improve customer experience and lower their cost to serve, using smarter process automation. We are passionate about delivering great solutions for our customers and are committed to creating a unique and inclusive workplace that showcases the extraordinary in all of us. We put our customers at the heart of everything we do and are passionate about delivering great solutions for them.

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