Store Operations Leader

3 weeks ago

Horley, Surrey, United Kingdom WH Smith Retail Holdings Limited Full time
Job Overview

Team Leader - WH Smith Retail Holdings Limited

At WH Smith, we pride ourselves on delivering an exceptional customer experience through our InMotion brand, a premier digital accessories retailer. Our mission is to enhance every journey with innovative products and outstanding service. As we expand our presence in various locations, we are committed to offering quality products that cater to all customers on their travels.

As a Team Leader, you will be responsible for guiding and motivating your team to achieve superior customer service, fulfill business goals, and foster a positive work environment that encourages personal and professional growth. We aim for our team members, customers, and partners to take pride in their experiences with us.

Key Responsibilities:
  • Lead a dedicated and skilled team, ensuring high standards of service and sales performance.
  • Develop a culture of learning and recognition, identifying opportunities for team members to enhance their skills and knowledge.
  • Support the management team in setting clear, measurable objectives and regularly reviewing progress.
  • Maintain a high standard of store presentation and safety, ensuring compliance with legal and operational requirements.
What We Are Looking For:
  • Proven leadership experience in retail or a similar field, ideally in a dynamic environment, with a solid understanding of key performance indicators.
  • Ability to lead by example, actively engaging with your team on the sales floor.
  • Experience in developing team members in a supportive and inclusive manner.
  • Strong skills in motivating and influencing teams to achieve exceptional service and results.
  • Organized and proactive, thriving in a fast-paced retail setting.
Employee Benefits:

We recognize the hard work and dedication of our team members, and in addition to a competitive salary, we offer a comprehensive benefits package that includes a pension scheme, paid time off, and employee discounts. Our partnerships with various retail providers also allow you to enjoy exclusive deals that enhance your lifestyle, from dining experiences to entertainment options.

Furthermore, our Employee Assistance Programme is available to support your well-being, addressing physical, mental, and financial health needs.

WH Smith is committed to fostering an inclusive workplace where all employees feel valued and empowered to be themselves.

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