Store Operations Manager
2 months ago
About the Role:
We are seeking a highly skilled and experienced Store Manager to join our team at Card Factory. As a Store Manager, you will be responsible for delivering commercial growth and developing a team culture that puts the customer at the heart of everything we do.
Key Responsibilities:
- Store Operations: Have overall responsibility for the running of the store, focusing on customer experience, colleague development, and delivering commercial growth in line with our business strategy.
- Team Development: Develop a team of colleagues who live and breathe our customer promise and actively seek ways to delight our customers.
- Colleague Development: Coach, train and develop colleagues within your store, harnessing their strengths and building on development areas.
- Recruitment: Be proactive in recruiting a team of Assistant Managers, Team Leaders, and Sales Assistants that reflect our values and behaviors, with the required skill set to meet our business needs.
- Commercial Decisions: Make commercial decisions around stock availability and merchandising.
- Stakeholder Engagement: Actively seek contact with key stakeholders to gain a wider understanding of the business.
- Performance Feedback: Provide constructive and beneficial feedback to the store team, District and Regional Managers around store performance and business opportunities to encourage continual growth.
Requirements:
- Previous experience as a store manager within a retail environment, working collaboratively with wider stakeholders across the business.
- Experience in leading and developing a team of colleagues.
- Ability to work towards KPIs in a fast-paced environment.
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