Strategic Product Operations Manager

3 weeks ago

London, Greater London, United Kingdom Reapit Full time

About Reapit

Reapit stands as a pioneering technology provider for real estate agencies, catering to businesses of all scales. With over 25 years of experience, we empower sales and lettings agents to cultivate relationships and expand their operations. Our technology serves property professionals across Europe, the Middle East, Australia, and New Zealand, connecting them with buyers, sellers, tenants, and landlords to facilitate impactful relationships.

In the UK and Ireland, Reapit’s leading technology suite equips estate and lettings agents with comprehensive tools for lead generation, sales, lettings, property management, block management, client accounts, key management, and analytics, all supported by a secure infrastructure.

Globally, our technology is utilized by over 78,000 agents across more than 15,000 branches, managing over a million properties. This enables them to operate their businesses effectively, seize growth opportunities, manage properties, collect rents, engage with clients, and deliver exceptional customer experiences consistently.

Role Overview

As the Product Operations Manager at Reapit, your primary responsibility will be to synchronize roadmap materials, uphold agile methodologies, formulate pricing strategies, and coordinate go-to-market initiatives across the product division on a global scale. You will also ensure that marketing efforts are aligned to create a unified strategy and execution across the organization. Your role will be pivotal in driving product success through collaboration with senior leadership, process optimization, and ensuring alignment across various functions.

Key Responsibilities

Strategic Planning and Execution:

  • Engage with senior product management and delivery leaders to define and execute product strategies.
  • Develop and maintain a comprehensive global roadmap that reflects individual product roadmaps in collaboration with the Heads of Product Management.

Process Enhancement:

  • Refine and enhance product development processes to boost efficiency.
  • Adopt best practices for product management, emphasizing agile methodologies.

Cross-functional Collaboration:

  • Work alongside engineering, marketing, sales, and customer support teams to ensure product success.
  • Facilitate effective communication and collaboration among various teams to maintain alignment.

Performance Evaluation:

  • Establish and monitor key performance indicators (KPIs) for product performance.
  • Conduct regular assessments and analyses to evaluate product performance and identify improvement areas.

Capital Management:

  • Provide assurance to the Chief Product Officer regarding the proper implementation of the capital allocation model across the organization.

Customer Insights:

  • Collect and analyze customer feedback to guide product development.
  • Conduct market research to comprehend customer needs and industry trends.

Risk Assessment:

  • Identify potential risks throughout the product lifecycle and develop strategies for mitigation.
  • Ensure adherence to relevant regulations and standards.

Product Lifecycle Oversight:

  • Manage the entire product lifecycle from ideation through to launch and beyond.
  • Ensure successful product launches and conduct post-launch evaluations.

Reporting and Communication:

  • Provide regular updates to senior management regarding product status, risks, and opportunities.
  • Ensure transparent and effective communication across all organizational levels.

Candidate Profile

At Reapit, we prioritize hiring individuals who resonate with our values and exhibit the right attitudes and behaviors for success. While some of the listed qualifications may be significant, we encourage you to apply even if you do not meet all of them.

Essential Qualifications:

  • 5+ years of experience in product management.
  • Demonstrated experience in go-to-market (GTM) planning and execution.
  • Proficiency in creating and managing product narratives.
  • Familiarity with scalable agile frameworks for enterprises, particularly SAFe.
  • Leadership experience within an organization utilizing SAFe.
  • Attention to detail with the capability to convey complex ideas and solutions clearly and effectively.

Preferred Qualifications:

  • Master’s degree in Business or a related field.
  • Scaled Agile Framework (SAFe) certifications or equivalent.

Impact and Success Metrics

As a Product Operations Manager, your early success and impact are expected to manifest as follows:

  • Within 1 Month: Achieve proficiency in Reapit's product processes and tools, engaging with key stakeholders to gain a comprehensive understanding of the business and the product organization’s influence. Participate in essential meetings to identify immediate priorities and delivery risks for your assigned products.
  • Within 3 Months: Establish strong working relationships with the UKI Product team, Partnerships team, Platform Engineering team, Marketing team, and broader stakeholder group. Actively contribute to key meetings and take ownership of product discovery and requirements definition.
  • Within 6 Months: Become a vital member of the UKI Product function, serving as a reference point for your products and demonstrating a solid understanding of Reapit’s customers and target market.

Benefits

We offer a Flexible Working Policy, allowing you to work from our London office 1-2 days a week. Joining Reapit presents an opportunity to make a significant impact, with real prospects for personal growth. You will be part of a dedicated team and can expect a competitive salary along with attractive benefits, including:

  1. 5.5% employer pension contribution.
  2. 24 days of annual leave (plus an additional day for your birthday), increasing by one day for each year of service (capped at 28 days).
  3. Closure over Christmas to allow quality time with family and friends.
  4. Formal and in-house training for your learning and development, plus access to Go1 – the world’s largest online learning library.
  5. Health benefits including Gym Flex, annual flu vaccinations, and more.
  6. Season ticket loan.
  7. Regular local and company-wide social events.
  8. Opportunities for retail benefits and savings through our partner, Benni.

Inclusivity Commitment

We are dedicated to fostering a more inclusive and diverse workplace. Our hiring practices focus not only on experience and relevance but also on shared values and the right attitudes for success. We strive to create an empowering environment where all employees feel supported and respected, welcoming new ideas and approaches while valuing every voice.

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