Governance, Performance and Improvement Manager

2 weeks ago


Twickenham, United Kingdom LGC Group Full time
About the Role

We are seeking a highly skilled Governance, Performance and Improvement Manager to join our team at LGC Group. As a key member of our organization, you will play a pivotal role in ensuring the seamless execution of our vision and strategy.

Key Responsibilities
  • Corporate Governance
    • Provide expert advice and operational delivery of all areas of governance, supporting the Governance, Performance and Improvement Lead in ensuring best practice is implemented.
    • Provide a high standard of secretariat support to a number of meetings, including Contract Management Boards, Director's Group, GMG Board, and Senior Leadership Group.
  • Risk Management
    • Assist with the development of effective and efficient risk management processes and procedures.
    • Undertake risk assessments and risk evaluations at a corporate level.
    • Provide support and training to teams on their approach to risk management and development of risk registers.
  • Complaints Management
    • Be responsible for the effective management of complaints, internal and/or external, including investigations, accurate recording, tracking, monitoring, reporting, and analysis.
    • Manage or oversee the most complex, sensitive, or difficult complaints confidently and sensitively, knowing when to escalate or to seek advice from more senior staff.
  • Information Governance
    • Support the Senior Information Governance Manager in carrying out Data Protection Audits, Data Protection Impact Assessments, and ensuring that the ROPA is up to date and maintained.
  • Continuous Improvement
    • Work with the Senior Project and CI Manager, liaising with teams across GMG on the identification of process improvement opportunities, particularly in line with implementing best practice and ensuring compliance.
  • Planning
    • Work with the Senior Project and CI Manager, liaising with teams across GMG to ensure that the annual planning cycle runs smoothly and that all plans are regularly reviewed and updated.
  • Quality - Compliance Management
    • Work closely with the Quality and Compliance Manager to identify opportunities for improving the collection and quality of formal documentation (policies, standard operating procedures, and guidance) and liaise with appropriate teams across GMG to implement the improvements.
Requirements
  • Understanding and experience of corporate governance.
  • Experience of delivering high-level secretariat service, including writing minutes and papers to a high standard.
  • Managing and presenting complex information so that it is clear and concise.
  • Microsoft Office, G Suite, and project management software.
  • Identifying and implementing improvement opportunities.
  • Experience of contributing to the writing and maintenance of policies, procedures, and work instructions.
Desirable Criteria
  • Experience of writing and maintenance of risk registers.
  • An understanding of academic and/or research activities in science.
  • Experience of research funding.
  • Experience of translating policy into practice.
  • Process mapping experience.
  • Change management experience.
What We Offer
  • A competitive salary of £39,200 to £41,400.
  • A bonus scheme subject to company performance.
  • 25 days annual leave, plus public holidays (UK).
  • An enhanced contributory pension scheme.
  • Life Insurance.
  • Benenden Healthcare.
  • Season Ticket Loan.
  • Laptop, IT equipment, and remote IT support.


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