Manager of Governance, Performance, and Improvement
3 weeks ago
The National Institute for Health Research (NIHR) is dedicated to enhancing the health and economic prosperity of the nation through research initiatives. As the foremost provider of health and social care research funding in the UK, the NIHR Central Commissioning Facility (CCF) oversees an annual budget exceeding £550 million for research and infrastructure funding. The CCF collaborates closely with the NIHR Office for Clinical Research Infrastructure (NOCRI) to ensure that patient benefits are maximized through innovative partnerships with public, charitable, and industry research funders.
About the Team
The Governance, Performance, and Improvement (GPI) team is a compact group of professionals committed to minimizing risks associated with operational failures. Each team member has the opportunity to engage in various responsibilities, fostering a diverse range of experiences and professional growth. The team is tasked with ensuring that the Grant Management Group (GMG) delivers its services efficiently and effectively, adhering to corporate, customer, and regulatory standards.
Position Overview
Are you driven by a passion for fostering organizational excellence and strategic advancement? The Manager of Governance, Performance, and Improvement is a crucial role that ensures the effective implementation of GMG's vision and strategic objectives. This position is essential for overseeing governance structures, refining performance indicators, and leading initiatives for continuous enhancement. If you are a proactive leader with a strategic outlook and a dedication to optimizing operational processes, we encourage you to consider this opportunity to influence the future of GMG.
Governance Structure
- Contract Management Boards: These boards provide strategic and operational oversight of GMG's performance and compliance concerning contracts with clients.
- Director's Group: Responsible for remuneration, organizational structure, and the review of confidential customer-related information.
- GMG Board: Oversees GMG's business operations and establishes strategic direction.
- Senior Leadership Group: Ensures that GMG's strategies and plans are effectively operationalized and that teams deliver high-quality results.
The GPI Manager is integral to delivering high-quality services that facilitate effective governance within GMG, alongside various responsibilities aligned with the Governance, Performance, and Improvement team.
Key Responsibilities
General Duties:
- Oversee the honorarium process, collaborating with stakeholders to ensure efficiency through precise documentation management.
- Review policies and standard operating procedures to maintain process accuracy and identify areas for improvement.
Governance:
- Provide expert guidance and operational support across all governance areas, ensuring best practices are implemented.
- Deliver high-quality secretariat support for various meetings, including:
- Planning and coordinating the production of comprehensive agendas, papers, and presentations.
- Ensuring quality control of documents to clearly present information for consideration.
- Drafting concise minutes within 48 hours post-meeting and leading follow-up actions to ensure decisions are implemented.
Risk Management:
- Assist in developing efficient risk management processes and procedures.
- Conduct corporate-level risk assessments and evaluations.
- Provide training and support to teams regarding risk management and the development of risk registers.
Complaints Management:
- Manage the effective handling of complaints, including investigations and accurate tracking and reporting.
- Confidently oversee complex complaints, knowing when to escalate issues to senior staff.
Information Governance:
- Support the Senior Information Governance Manager in conducting data protection audits and maintaining the Record of Processing Activities (ROPA).
Continuous Improvement:
- Collaborate with the Senior Project and Continuous Improvement Manager to identify process enhancement opportunities across GMG.
Planning:
- Work with the Senior Project and Continuous Improvement Manager to ensure the annual planning cycle is efficient and regularly updated.
Quality and Compliance Management:
- Collaborate with the Quality and Compliance Manager to identify opportunities for improving documentation quality and liaise with relevant teams for implementation.
Required Competencies:
- Curiosity and a tenacious mindset with a willingness to challenge existing practices.
- Proactive work ethic and strong organizational skills.
- Exceptional written communication skills with meticulous attention to detail.
- Strong interpersonal skills to develop effective relationships.
Essential Knowledge and Experience:
- Comprehensive understanding of corporate governance.
- Experience in delivering secretariat services, including minute-taking and document preparation.
- Ability to manage and present complex information clearly.
- Proficiency in Microsoft Office, G Suite, and project management tools.
- Experience in identifying and implementing improvement initiatives.
Salary & Benefits
- Competitive salary range.
- Annual bonus based on company performance.
- Generous annual leave and public holidays.
- Enhanced pension scheme.
- Life insurance and healthcare benefits.
- Provision of necessary IT equipment and support.
This role offers a hybrid working model, requiring attendance at the office a minimum of four days per month, subject to team needs.
Application Process
If you believe you possess the relevant skills and experience, we invite you to submit your CV along with a statement that highlights your qualifications related to the required criteria. We look forward to your application.
EQUAL OPPORTUNITIES
NIHR is committed to valuing every job applicant and employee for their unique talents, ensuring a fair selection process without regard to personal characteristics.
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Twickenham, United Kingdom NIHR (National Institute for Health and Care Research) Full timeAre you passionate about driving organisational excellence and achieving strategic success? The National Institute for Health and Care Research is seeking a dedicated and dynamic individual to join our team as a Governance, Performance, and Improvement Manager. In this role, you will play a pivotal part in enhancing our organisational processes, ensuring...
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Twickenham, United Kingdom NIHR (National Institute for Health and Care Research) Full timeThe National Institute for Health Research (NIHR) is dedicated to enhancing the health and economic prosperity of the nation through research, serving as the foremost financier of health and social care research in the UK. The NIHR Central Commissioning Facility (CCF) oversees approximately £550+ million annually in research and infrastructure funding.About...
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