Technical Support Engineer

1 week ago

Basildon, Essex, United Kingdom Fieldcal Full time
Job Description

**Job Summary:**

We are seeking a highly skilled Field Service Engineer to join our team at Fieldcal. As a Field Service Engineer, you will be responsible for ensuring the smooth operation, maintenance, and repair of IT hardware and slot machines installed in our clubs.

Key Responsibilities:

  • Install, configure, and set up IT hardware and slot machines according to manufacturer specifications and regulatory requirements.
  • Conduct routine maintenance checks, diagnose malfunctions, and perform necessary repairs to ensure optimal performance and minimize downtime.
  • Utilize diagnostic tools and technical manuals to identify and resolve issues related to hardware, software, and peripheral components of IT hardware and slot machines.
  • Respond promptly to service incidents and inquiries from club staff, providing technical assistance, guidance, and training as needed.
  • Implement preventive maintenance schedules to proactively address potential issues and prolong the lifespan of our IT hardware and slot machines.
  • Ensure adherence to gaming regulations, safety standards, and industry best practices in all service and maintenance activities.
  • Maintain accurate records of service activities, including maintenance logs, repair reports, and inventory management to facilitate tracking and analysis.
  • Stay updated on the latest advancements, features, and technologies in IT hardware and slot machines systems to enhance troubleshooting capabilities and service quality.
  • Coordinate with internal teams, including IT support, central engineering, and the IT service desk, to resolve complex issues and improve overall service delivery.
  • Build strong relationships with club colleagues, managers, and regional management by delivering reliable service, demonstrating professionalism, and fostering trust.
  • Ensure adherence to company Health & Safety policies.

Requirements:

  • Technical proficiency in IT hardware and slot machines systems.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Flexibility to work in a dynamic environment.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

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