Office Coordinator

3 weeks ago

Bristol, Bristol, United Kingdom Tersus Consultancy Full time

We are seeking a dedicated Office Coordinator to join our dynamic team at Tersus Consultancy.

Tersus Consultancy specializes in delivering professional training services across various sectors, and we collaborate with a network of trainers and associates to provide top-notch training and consultancy solutions to our clients nationwide.

Role Overview

Reporting directly to the Administration Manager and Operations Director, the Office Coordinator will engage with both clients and training personnel to manage bookings, address customer inquiries, and oversee all administrative tasks essential for the effective execution of our training programs. This includes ensuring that all necessary preparations are completed prior to the commencement of training sessions. In addition to client interactions, the role involves supporting our employed and associate trainers to guarantee that all resources are available for the seamless delivery of courses. Following the completion of each training session, the coordinator will also handle the post-course processing of information, documentation, and certification.

Key Responsibilities

· Facilitate the efficient operation of daily business activities

· Respond to inquiries and bookings from clients via email and telephone

· Provide support to the broader business team

Essential Skills

  • Strong attention to detail
  • Excellent written and verbal communication skills
  • Ability to resolve issues promptly
  • Effective communication abilities
  • Capability to work independently and collaboratively
  • Prior experience in an administrative role

Administrative Duties Include:

  • Scheduling appointments and meetings
  • Executing management requests as necessary
  • Managing email correspondence and sorting mail
  • Handling phone calls and directing them appropriately
  • Overseeing website functionalities

Employee Benefits

· 23 days of annual leave plus public holidays, increasing to 25 with tenure.

· Additional 10 paid days off for Reservists and Cadet Force Adult Volunteers for annual training.

· Life Insurance available after 6 months of service.

· Enhanced benefits for sickness, bereavement, maternity, and paternity leave.

· Access to an Employee Assistance Programme for personal matters, including financial and home concerns.

· Up to 5 paid counseling sessions.

· Pension salary sacrifice scheme for National Insurance savings.

· Annual salary reviews.

· Confidential support from accredited mental health first aiders.

· Access to a benefits platform offering discounts on shopping, financial advice, gym memberships, and more.

· Free mortgage advice.

· Referral bonuses for successful placements.

· Length of service awards at significant milestones starting from 5 years.

· Numerous opportunities for career progression and development.

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