Provisioning Coordinator

2 weeks ago

ShorehambySea, West Sussex, United Kingdom Focus Group Full time
Job Title - Delivery Coordinator

Reports to - Regional Connectivity Hub Team Lead

Department - Operations

Salary - £22,000 - £25,000 (DOE)

Location - Shoreham by Sea

Focus Group is a leading provider of essential business technology, delivering digital workplace solutions to over 30,000 customers across the UK. We are now recruiting for a Delivery Coordinator to join our team.

Key Responsibilities
  • Provision a variety of services such as Ethernet, WLR, Number Management & Porting, SIP and Broadband Provisioning.
  • Owning the relationship between supplier and customer ensuring smooth implementation.
  • Answer the phone within the agreed target time and as a minimum, meet any agreed personal call targets.
  • Completion of all tasks in queue by 17.30 and ensuring any handover is presented in plenty of time.
  • Ongoing maintenance and response for any Provisioning Inbox queries.
  • Assist with adhoc cover of colleague's work during periods of absence.
  • Update the Provisioning Manager on any provisioning orders being escalated or potential issues.
  • Adhere and contribute to the company's quality system and processes, and their maintenance.
  • Actively contribute to and promote the use of best practice and continual service improvement within the team including process changes and adjustments.
Requirements
  • Bright, positive, hardworking team player
  • Common sense, logical approach with a great eye for detail
  • Customer service focussed with excellent telephone manner.
  • Ideally experience installing WLR, Data Services, SIP, Number Porting, Fax2Email, MyInbound
  • Understand and confidently interact with our Suppliers and their respective Escalation teams to ensure that services are delivered to agreed or published timescales.
  • A demonstrable ability to follow process and build a reassuring rapport with customers and colleagues as well as handle complaints in a professional manner.
  • To quickly gather information from a customer/colleague, analyse and take responsibility with appropriate and timely action.
  • Target focused with determination to always keep on top of all tasks and escalations.
  • An ability to deliver clear and articulate information to customers and colleagues; adjusting language and detail to suit the audience, whether it is verbal or written.
  • Solid experience in reporting issues to suppliers, chasing and following through to ensure incidents are resolved in a timely manner.
  • Proficiency in MS Word & Excel and maintaining clear and accurate customer and task information
  • Demonstrate ability to manage multiple tasks or projects of varying complexity in a controlled manner.
  • Be willing to go the extra mile for the sake of the customer, department, and the business.
  • A demonstrable ability to create well-written, informative, and useable documentation.

At Focus Group, we value passion, potential, and a willingness to learn just as much as experience. We're a fast-paced and growing environment, and if you're excited about business development and helping companies succeed with technology, we encourage you to apply.

We're proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We're delighted to have been named one of the UK's best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.

We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.

Benefits

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