Client Relations Specialist

3 weeks ago

Canterbury, Kent, United Kingdom Active Life Full time
Client Relations Specialist

Position Overview:

About Active Life:

Active Life stands as a premier entity in the sports, fitness, and leisure industry, committed to fostering vibrant and healthy communities. Our mission revolves around the transformative power of health and wellness. We invite you to be part of our journey to inspire healthier lifestyles.

Your Profile:

We seek individuals who are passionate about delivering exceptional customer experiences, uphold high standards, and possess a proactive mindset that contributes to a welcoming environment. As a member of our team, you will embody the spirit of outstanding service.

As a Client Relations Specialist, you will serve as the initial point of contact for our clientele, ensuring a positive and professional interaction. Your role is crucial in making lasting first impressions, providing a warm welcome, and ensuring safety and hygiene protocols are followed. Additionally, you will enhance customer loyalty through exemplary service.

Key Responsibilities:

In this role, your primary duties will include (but are not limited to):

  • Delivering a consistently high level of customer service
  • Establishing rapport and trust with clients by engaging with them and proactively addressing their needs
  • Meeting performance indicators and sales objectives set by management
  • Overseeing the efficient operation of the front desk area, managing access to the facility
  • Facilitating customer bookings and sales, guiding clients in their selections while promoting retention
  • Contributing innovative ideas to enhance programming and meet customer demands
  • Handling customer complaints with sensitivity and professionalism, escalating issues as necessary
  • Preparing and serving food and beverage orders, assisting with service as needed
  • Presenting and selling food and drink items to customers in a friendly and efficient manner, adhering to company standards
  • Restocking food and beverage displays, ensuring they are well-presented and priced appropriately
  • Receiving and managing food and beverage deliveries
  • Conducting basic record-keeping tasks, such as monitoring temperatures and tracking waste

Desired Attributes:

  • A collaborative team player with a proactive approach
  • A customer-centric mindset
  • Adaptable and inquisitive

Why Choose Active Life?

  • Engage in a dynamic and supportive workplace with dedicated colleagues.
  • Make a meaningful impact on the lives of community members.
  • Access ongoing personal development and training opportunities.

We value our team members and offer a variety of non-contractual benefits:

  • Generous vacation allowance
  • Enhanced parental leave policies
  • Complimentary fitness and swimming membership for you and your household
  • Free vision tests
  • Cycle to Work initiative
  • Discount programs
  • Employee referral incentives
  • And more

Join Us in Making a Difference: If you are ready to embrace this rewarding opportunity and contribute to our success, we encourage you to consider joining our team.

Active Life is an equal opportunity employer, welcoming applications from all qualified individuals.

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This job advertisement serves as a general overview and is not exhaustive. A detailed job description will be provided upon securing an employment offer, which may be updated as necessary to align with business needs. Additional duties may be assigned as reasonably requested by the company.

Applicants receiving a conditional job offer will undergo appropriate checks and references prior to employment commencement. If the role involves working with children or vulnerable individuals, the hiring manager will inform you if a background check is required. Proof of eligibility to work in the UK will be expected from all applicants invited for an interview.

Active Life values diversity and encourages applications from all backgrounds and communities.

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