Current jobs related to Client Relations and Complaint Resolution Specialist - Canterbury, Kent - Office Angels, UK
-
Canterbury, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Patient Experience and Complaints Manager to join our team at East Kent Hospitals University NHS Foundation Trust. As a key member of our Women's Health Care Group, you will play a vital role in ensuring that our patients receive the highest level of care and service.Main ResponsibilitiesManage...
-
Canterbury, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly skilled and experienced Patient Experience and Complaints Manager to join our team at East Kent Hospitals University NHS Foundation Trust. As a key member of our Women's Health Care Group, you will play a vital role in ensuring that our patients receive the highest level of care and service.Main ResponsibilitiesManage...
-
Dispute Resolution Attorney
4 weeks ago
Canterbury, Kent, United Kingdom KHR - Recruitment Specialists Full timeDispute Resolution Lawyer OpportunityKHR - Recruitment Specialists is proud to partner with a leading legal practice in East Kent to offer a challenging and rewarding role for a Dispute Resolution Lawyer.This is an excellent opportunity for a mid-level lawyer with significant expertise in resolving conflict to join a progressive and client-focused...
-
Dispute Resolution Attorney
4 weeks ago
Canterbury, Kent, United Kingdom KHR - Recruitment Specialists Full timeDispute Resolution Lawyer OpportunityKHR - Recruitment Specialists is proud to partner with a leading legal practice in East Kent to offer a challenging and rewarding role for a Dispute Resolution Lawyer.This is an excellent opportunity for a mid-level lawyer with significant expertise in resolving conflict to join a progressive and client-focused...
-
Dispute Resolution Attorney
2 weeks ago
Canterbury, Kent, United Kingdom KHR - Recruitment Specialists Full timeDispute Resolution Lawyer OpportunityKHR - Recruitment Specialists is partnering with a leading legal practice in East Kent to recruit a Dispute Resolution Lawyer.This is an excellent opportunity for a mid-level lawyer with significant expertise in resolving conflict to join a progressive and client-focused practice.Key Responsibilities:Represent clients in...
-
Dispute Resolution Solicitor
1 week ago
Canterbury, Kent, United Kingdom KHR - Recruitment Specialists Full timeDispute Resolution Lawyer Job DescriptionKHR - Recruitment Specialists is seeking a skilled Dispute Resolution Lawyer to join their well-established firm. This role is ideal for someone with significant expertise in resolving conflict who is seeking a mid-level position within a progressive and client-focused practice.Key Responsibilities:- Represent clients...
-
Canterbury, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full timeJob SummaryWe are seeking a highly motivated and organized Patient Experience and Complaints Manager to join our Women's Health Care Group. As a key member of our team, you will be responsible for managing a wide range of tasks, working under pressure, and demonstrating initiative to resolve complaints effectively.Main DutiesManage a complaints portfolio,...
-
Dispute Resolution Attorney
4 weeks ago
Canterbury, Kent, United Kingdom KHR - Recruitment Specialists Full timeDispute Resolution Lawyer Job Opportunity **About the Role** KHR - Recruitment Specialists is partnering with a leading legal practice in East Kent to recruit a Dispute Resolution Lawyer. The ideal candidate will have significant expertise in resolving conflict and a strong track record of success in litigation. **Key Responsibilities** * Represent...
-
Dispute Resolution Attorney
4 weeks ago
Canterbury, Kent, United Kingdom KHR - Recruitment Specialists Full timeDispute Resolution Lawyer Job Opportunity **About the Role** KHR - Recruitment Specialists is partnering with a leading legal practice in East Kent to recruit a Dispute Resolution Lawyer. The ideal candidate will have significant expertise in resolving conflict and a strong track record of success in litigation. **Key Responsibilities** * Represent...
-
Dispute Resolution Lawyer
4 weeks ago
Canterbury, Kent, United Kingdom KHR Recruitment Specialists Full timeDispute Resolution Lawyer OpportunityKHR Recruitment Specialists is partnering with a leading legal practice in East Kent to recruit a Dispute Resolution Lawyer to join their well-established firm.Key Responsibilities:Represent clients in a range of disputes, including property law, employment law, probate, contracts, and commercial litigation.Handle all...
-
Dispute Resolution Lawyer
4 weeks ago
Canterbury, Kent, United Kingdom KHR Recruitment Specialists Full timeDispute Resolution Lawyer OpportunityKHR Recruitment Specialists is partnering with a leading legal practice in East Kent to recruit a Dispute Resolution Lawyer to join their well-established firm.Key Responsibilities:Represent clients in a range of disputes, including property law, employment law, probate, contracts, and commercial litigation.Handle all...
-
Canterbury, Kent, United Kingdom East Kent Hospitals University NHS Foundation Trust Full timeJob SummaryWe are seeking a highly motivated and organized Patient Experience and Complaints Manager to join our Women's Health Care Group. The successful candidate will be responsible for managing a complaints portfolio, identifying concerns, and enabling effective resolution in a caring and efficient manner.This role will involve working closely with the...
-
Dispute Resolution Attorney
2 months ago
Canterbury, Kent, United Kingdom QED Legal Full time**About QED Legal**We are a well-established law firm seeking a skilled Dispute Resolution Lawyer to join our team. As a leading provider of legal services, we offer a dynamic and supportive work environment that fosters career growth and development.**Key Responsibilities:**Handle litigated matters in various areas, including property law, employment law,...
-
Dispute Resolution Attorney
4 weeks ago
Canterbury, Kent, United Kingdom KHR - Recruitment Specialists Full timeDispute Resolution Lawyer OpportunityKHR - Recruitment Specialists is partnering with a leading legal practice in East Kent to recruit a Dispute Resolution Lawyer. This is an excellent opportunity for a mid-level lawyer with significant expertise in resolving conflict to join a progressive and client-focused practice.Key Responsibilities:Represent clients in...
-
Dispute Resolution Attorney
4 weeks ago
Canterbury, Kent, United Kingdom KHR - Recruitment Specialists Full timeDispute Resolution Lawyer OpportunityKHR - Recruitment Specialists is partnering with a leading legal practice in East Kent to recruit a Dispute Resolution Lawyer. This is an excellent opportunity for a mid-level lawyer with significant expertise in resolving conflict to join a progressive and client-focused practice.Key Responsibilities:Represent clients in...
-
Dispute Resolution Solicitor
2 weeks ago
Canterbury, Kent, United Kingdom KHR - Recruitment Specialists Full timeDispute Resolution Lawyer OpportunityKHR - Recruitment Specialists is partnering with a leading legal practice in East Kent to recruit a Dispute Resolution Lawyer. This is an excellent opportunity for a mid-level lawyer with significant expertise in resolving conflict to join a progressive and client-focused practice.Key Responsibilities:Represent clients in...
-
Dispute Resolution Attorney
4 weeks ago
Canterbury, Kent, United Kingdom KHR - Recruitment Specialists Full timeDispute Resolution Lawyer OpportunityKHR - Recruitment Specialists is partnering with a leading legal practice in East Kent to recruit a Dispute Resolution Lawyer. This is an excellent opportunity for a mid-level lawyer with significant expertise in resolving conflict to join a progressive and client-focused practice.Key Responsibilities:Represent clients in...
-
Dispute Resolution Attorney
4 weeks ago
Canterbury, Kent, United Kingdom KHR - Recruitment Specialists Full timeDispute Resolution Lawyer OpportunityKHR - Recruitment Specialists is partnering with a leading legal practice in East Kent to recruit a Dispute Resolution Lawyer. This is an excellent opportunity for a mid-level lawyer with significant expertise in resolving conflict to join a progressive and client-focused practice.Key Responsibilities:Represent clients in...
-
Dispute Resolution Solicitor
2 weeks ago
Canterbury, Kent, United Kingdom KHR - Recruitment Specialists Full timeDispute Resolution Lawyer OpportunityKHR - Recruitment Specialists is partnering with a leading legal practice in East Kent to recruit a Dispute Resolution Lawyer. This is an excellent opportunity for a mid-level lawyer with significant expertise in resolving conflict to join a progressive and client-focused practice.Key Responsibilities:Represent clients in...
-
Dispute Resolution Solicitor
1 week ago
Canterbury, Kent, United Kingdom KHR - Recruitment Specialists Full timeDispute Resolution Lawyer OpportunityKHR - Recruitment Specialists is partnering with a leading legal practice in East Kent to find a talented Dispute Resolution Lawyer to join their team.Key Responsibilities:Represent clients in a broad range of disputes, including property law, employment law, probate and will disputes, contracts, boundary disputes, and...
Client Relations and Complaint Resolution Specialist
2 months ago
Are you dedicated to providing outstanding customer support and effectively addressing client grievances? Our client, a prominent organization in the sector, is on the lookout for a proactive and committed individual to take on the role of Client Relations and Complaint Resolution Specialist.
Position Overview:
In this pivotal role, you will be responsible for investigating and resolving client issues and concerns.
You will have the chance to positively influence client satisfaction by ensuring that feedback is acknowledged and addressed promptly and efficiently.
This position offers an exciting opportunity to be part of a team that prioritizes delivering exceptional customer service and continually enhancing the quality of care.
Key Details:
Job Title:
Client Relations & Complaint Resolution Specialist
Working Hours:
Monday - Friday, 9am - 5pm
Compensation:
£25,850 - £28,350
Hybrid Work:
2 days working from home after the probationary period
Location:
Canterbury, Kent, with no parking available, conveniently located near public transport
Comprehensive Benefits:
- Enhanced annual leave totaling 32 days per year (including bank holidays).
- Flexible leave scheme allowing the purchase or sale of an additional 4 days.
- Wellbeing days.
- Pension scheme with options for enhancement via salary sacrifice.
- Cycle to work initiative.
- Birthday leave.
- Complimentary breakfast, including 'Pastry Mondays'.
- Funded social events.
- Staff wellbeing bursary program.
- Investigating client complaints and concerns to identify root causes and necessary actions for resolution.
- Drafting formal responses that clearly outline the steps taken to address the complaint, investigation outcomes, and escalation procedures if required.
- Monitoring the feedback inbox and responding to inquiries in line with standard operating procedures.
- Ensuring all complaints and feedback are accurately logged and managed according to regulatory timelines.
- Collaborating with colleagues across the organization to coordinate investigations and determine corrective actions.
- Providing support to colleagues to enhance their complaint resolution strategies.
- Monitoring social media and online reviews to identify potential complaints and manage them according to established policies.
- Utilizing insights from complaints, concerns, and client experience surveys to improve operational processes and share key learnings with relevant stakeholders.
- Assisting in the creation of thematic analysis reports based on complaints, feedback, and quality data.
- Promoting a culture of continuous improvement within the organization.
In addition to these responsibilities, you will have the opportunity to support the Quality Assurance & Improvement Lead in daily client experience and complaint management tasks.
Qualifications:
To thrive in this role, you should possess strong communication and problem-solving abilities, along with the capacity to work collaboratively and efficiently. Previous experience in a similar capacity or a customer service-focused environment is highly advantageous.
Next Steps:
If you are enthusiastic, client-focused, and committed to delivering exceptional service, we would be eager to hear from you. Contribute to our client's dedication to providing the highest level of customer service.
Office Angels operates as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this position, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement, detailing how we will utilize your information, is available on our website.
