Program Quality Officer

3 weeks ago

Peterborough, Peterborough, United Kingdom Save the Children Full time

KEY AREAS OF RESPONSIBILITY

A. Oversight:

  • Design and refine a Monitoring Checklist for program initiatives, ensuring translation into local dialects when necessary.
  • Enhance the skills of program personnel on project-related Monitoring and Evaluation (M&E) formats, including Output Tracker (OT) and Indicator Performance Tracking Table (IPTT).
  • Conduct regular field assessments to evaluate program activities against established Quality Benchmarks and Quality Checklists, compiling and disseminating reports to relevant program and management teams based on findings.
  • Assist program staff in fostering collaborative planning and monitoring efforts with stakeholders.
  • Support the Head of MEAL/Program Manager in executing situational analysis studies.
  • Contribute to the enhancement of program design by reviewing log-frames, results frameworks, project plans, strategic plans, and MEAL Plans.
  • Provide technical assistance in the formulation of MEAL plans.
  • Offer technical support in executing baseline studies.
  • Facilitate the collection of high-quality data and analysis in relation to performance indicators and targets on a regular basis.
  • Support Total Reach and Global indicators reporting for the organization.
  • Ensure the integrity of reporting data through periodic verification from various sources.
  • Evaluate adherence to the Detailed Implementation Plan (DIP) during staff meetings.
  • Conduct follow-up monitoring visits to ensure the implementation of action plans and maintain a 'Monitoring-Action Plan Tracker' at the field level.
  • Maintain close collaboration with the Head of MEAL regarding Quality and Accountability issues, sharing all relevant information with the MEAL Manager while keeping the Field Manager informed.

B. Evaluation:

  • Assist the Head of MEAL/Program Manager in all formative and operational research activities.
  • Support the evaluation team during periodic assessments of project interventions at the field level as needed.
  • Assist the Head of MEAL/Program Manager in organizing and conducting baseline studies.
  • Ensure the production of quality case studies through collaboration with the program team.

C. Accountability:

  • Establish a functional system for handling complaints and feedback at the community level, in collaboration with the MEAL Assistant.
  • Ensure that the Complaint Feedback Mechanism (CFM) is operational and accessible to beneficiaries.
  • Conduct regular trend analysis of complaints at the organizational level and share findings with the program team as per established protocols.
  • Assist the Head of MEAL in preparing preliminary verification reports for serious complaints filed by beneficiaries/communities and support investigations as per CFM protocols.
  • Ensure timely adherence to action plans agreed upon by the program team.
  • Share information on quality and accountability issues, including monitoring reports and CFM databases, during monthly meetings as defined in protocols.
  • Ensure compliance with CFM guidelines by all staff within partner organizations and board members.

D. Learning:

  • Assist the Head of MEAL/Program Manager in developing comprehensive reports and findings.
  • Generate periodic reports and document key learnings from the MEAL system.
  • Ensure that key learnings are integrated into future plans and interventions.

Collaboration:

  • Build and maintain effective relationships with all team members, colleagues, external partners, supporters, and stakeholders.
  • Value diversity as a source of competitive strength.
  • Be approachable, a good listener, and easy to communicate with.

Reporting:

  • Prepare and share MEAL reports on a monthly, quarterly, half-yearly, and cumulative yearly basis with the Head of MEAL/Field Manager and program team through appropriate channels.
  • Ensure timely recording and updating of all data related to the MEAL action plan tracker and CFM database through the MEAL Assistant.
  • Coordinate closely with all staff to report on updated complaints, their resolution processes, action plan trackers, and other MEAL-related issues.
  • Assist the Head of MEAL in generating high-quality MEAL reports.
  • Be prepared to assume dual responsibilities in the event of significant emergencies as per organizational requirements.
  • Perform any additional tasks assigned by the line manager.

BEHAVIORS (Values in Practice)

Accountability:
• Holds self accountable for making decisions and managing resources efficiently, embodying the values of the organization.
• Holds the team and partners accountable for their responsibilities, allowing them the freedom to deliver effectively while providing necessary support for performance improvement.

Ambition:
• Sets ambitious goals for themselves and their team, taking responsibility for personal development and encouraging others to do the same.
• Shares their vision for the organization widely, engaging and motivating others.
• Thinks strategically and globally.

Collaboration:
• Builds and maintains effective relationships with team members, colleagues, and external partners.
• Values diversity as a competitive advantage.
• Is approachable and a good listener.

Creativity:
• Encourages innovative solutions and is willing to take disciplined risks.

Integrity:
• Demonstrates honesty, openness, and the highest levels of integrity.

QUALIFICATIONS
Bachelor's degree in social sciences (public health, education, development, or information technology).

EXPERIENCE AND SKILLS

Essential
• 2 years of experience in monitoring and evaluation and/or research, with at least 1 year in an officer-level role, preferably with international NGOs.
• Trained in data management with at least one year of experience in managing databases using Excel.
• Familiarity with project frameworks, including design, implementation, and M&E cycles.
• Experience in quantitative and qualitative data collection (M&E methods) and data analysis.
• Commitment to and understanding of the organization's vision, mission, and values.
• Enthusiasm, motivation, self-confidence, and a proactive approach to problem-solving.
• Excellent interpersonal skills and ability to work effectively as part of a team.

Additional Responsibilities
The responsibilities outlined above are not exhaustive, and the role holder may be required to undertake additional duties within the scope of their skills and experience.

Equal Opportunities
The role holder is expected to perform their duties in accordance with the organization's Equal Opportunities and Diversity policies and procedures.

Child Safeguarding:
The organization is committed to keeping children safe, and the selection process includes rigorous background checks to ensure the protection of children from abuse.

Health and Safety
The role holder is required to perform their duties in accordance with the organization's Health and Safety policies and procedures.

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