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Software Technical Support Specialist

2 months ago

Manchester, United Kingdom Senitor Associates Full time
Job Description

**Job Title:** Software Support Analyst

**Job Summary:** We are seeking a highly skilled Software Support Analyst to join our team at Senitor Associates. As a key member of our Software team, you will be responsible for providing technical support to our customers, resolving technical issues, and collaborating with internal development teams.

Key Responsibilities:

  • Provide timely and effective technical support to customers via phone calls and emails
  • Review application logs and system logs to identify and resolve reported issues
  • Document common fixes and workflows to create a comprehensive knowledge base
  • Serve as a liaison between the customer help desk and internal development for all escalated product-related issues, bug resolution, and overall product education
  • Coordinate with developers and Customer Support to support improvements
  • Mitigate risks and escalate issues to management

Requirements:

  • Azure DevOps / Jira – Issue logging
  • Previous experience as a customer support or technical support representative
  • 1st line support and remote troubleshooting experience ideal
  • Working knowledge of Microsoft SQL
  • Experience of Linux OS / command line
  • Networking fundamentals
  • Basic computer hardware knowledge (Working understanding of computer components, RAM, SSD, etc.)

Qualifications:

  • A bachelors degree in any technical/engineering subject desirable but not essential

Working Environment:

As a Software Support Analyst at Senitor Associates, you will be working in a dynamic and fast-paced environment. You will be part of a team that is passionate about delivering high-quality software solutions to our customers.