Technical Support Specialist

2 weeks ago

Manchester, United Kingdom OneStream Software Full time
About the Role

We are seeking a skilled Technical Support Engineer to join our Customer Support team at OneStream Software. As a Technical Support Engineer, you will be responsible for providing exceptional customer service and technical support to our external customers.

Key Responsibilities
  • Provide remote product support for OneStream customers and troubleshoot product configuration issues.
  • Complete changes to Customer Azure environments, including configuration changes, database copies, VPN, VM resize, and DB scaling.
  • Research, resolve, and respond to complex issues across the application product lines and product boundaries, ensuring policy compliance.
  • Submit customer enhancement requests to software development teams.
  • Lead by example and encourage information sharing, team-based resolution activity, cross-training, and putting an emphasis on resolving cases as quickly and effectively as possible.
  • Perform customer software installations and upgrades, typically in virtualized environments.
Requirements
  • College diploma or Bachelor's Degree in a technology-related field or equivalent work experience.
  • Microsoft and Cisco Certifications are a plus.
  • 3-5+ years Software and/or In-App troubleshooting experience.
  • Experience in a Level 2 or Level 3 IT support environment.
  • Experience supporting customers in a Windows environment, including Windows 10, Windows Server, IIS, SQL Server, SQL, VMware, and/or Hyper-V.
  • Experience documenting best practices and procedures in an IT knowledge base.
  • Experience supporting customer environments within Microsoft Azure or other VM maintenance environment desirable.
Nice to Have
  • Experience with PowerShell, VB.net, or Visual Basic. Any object-oriented programming.
  • Experience solving financial-driven support issues.
  • Experience with OneStream, Oracle Hyperion HFM, FDM, Planning, Essbase, Blackline, SAP Outlooksoft BPC, SAP BOFC (Cartesis), IBM Cognos, or other EPM solutions.
  • Experience with MSSQL or Oracle SQL developer.
  • Experience with MS Azure, AWS, Vbox, VMWare, or Hypervisor.
Personal Attributes
  • Results-driven.
  • Flexible and adaptable.

OneStream Software is an independent software company backed by private equity investors. We provide an intelligent finance platform built to enable confident decision-making and maximize business impact. We empower Finance and Operations teams with AI-enabled insights to make faster and more intelligent decisions every single day. Our core value is customer success, and we offer a variety of project work and multiple training opportunities. OneStream Software is an Equal Opportunity Employer.

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