Housing Senior Technical Support Specialist
4 weeks ago
NEC Software Solutions is seeking a skilled Senior Support Consultant to join our team in resolving application support issues for our Housing solution. As a member of our dynamic team, you will provide expert technical assistance, application support, and guidance to our Housing customers.
Main Responsibilities:
- Deliver exceptional technical support and application assistance to customers, showcasing in-depth knowledge of application environments.
- Understand contractual commitments and resolve incidents/problems within agreed-upon SLAs.
- Translate customer requirements into effective workarounds and solutions.
- Develop and implement technical support procedures/documentation.
- Proactively deliver support services and identify revenue generation opportunities.
Our Team:
We pride ourselves on offering an excellent benefits package, including an above-average pension scheme. Our team takes part in a rota covering Canadian hours, with one week in eight working 2pm to 10pm. The rest of the time, the role is Monday to Friday, 9:00 to 5:30.
Requirements:
- Knowledge of Housing Management Software is essential.
- Proven experience supporting Web Applications.
- Proficiency in SQL scripting and Housing database administration.
- Experience delivering support to users.
Desirable Skills:
- Experience with NEC Housing software and related applications.
- Familiarity with administering operating systems, e.g., Microsoft Windows/Linux/Solaris.
- Experience with application delivery tools like Citrix.
- Understanding of software development principles in an ISO 9001 environment.
- Experience creating reports using Business Objects or similar tools.
About NEC Software Solutions:
We're a global company that works with governments, hospitals, police forces, housing providers, local authorities, and more. Our software helps them pay financial support faster, speed up treatments for patients, and respond to emergencies in the right way. Join us and be part of a team that makes a difference.
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