Housing Senior Technical Support Specialist

4 weeks ago


Manchester, United Kingdom NEC Software Solutions Full time
Job Opportunity: Senior Support Consultant for Housing Solution

NEC Software Solutions is seeking a skilled Senior Support Consultant to join our team in resolving application support issues for our Housing solution. As a member of our dynamic team, you will provide expert technical assistance, application support, and guidance to our Housing customers.

Main Responsibilities:

  • Deliver exceptional technical support and application assistance to customers, showcasing in-depth knowledge of application environments.
  • Understand contractual commitments and resolve incidents/problems within agreed-upon SLAs.
  • Translate customer requirements into effective workarounds and solutions.
  • Develop and implement technical support procedures/documentation.
  • Proactively deliver support services and identify revenue generation opportunities.

Our Team:

We pride ourselves on offering an excellent benefits package, including an above-average pension scheme. Our team takes part in a rota covering Canadian hours, with one week in eight working 2pm to 10pm. The rest of the time, the role is Monday to Friday, 9:00 to 5:30.

Requirements:

  • Knowledge of Housing Management Software is essential.
  • Proven experience supporting Web Applications.
  • Proficiency in SQL scripting and Housing database administration.
  • Experience delivering support to users.

Desirable Skills:

  • Experience with NEC Housing software and related applications.
  • Familiarity with administering operating systems, e.g., Microsoft Windows/Linux/Solaris.
  • Experience with application delivery tools like Citrix.
  • Understanding of software development principles in an ISO 9001 environment.
  • Experience creating reports using Business Objects or similar tools.

About NEC Software Solutions:

We're a global company that works with governments, hospitals, police forces, housing providers, local authorities, and more. Our software helps them pay financial support faster, speed up treatments for patients, and respond to emergencies in the right way. Join us and be part of a team that makes a difference.



  • Manchester, United Kingdom Great Places Housing Group Full time

    About the RoleWe are seeking an experienced Housing Support Specialist to join our team at Great Places Housing Group.


  • Manchester, United Kingdom Great Places Housing Association Full time €40,211

    Housing & Enforcement Specialist SalaryUp to £40,211 LocationFlexible within Greater Manchester or Lancashire Full Time, Permanent Are you a housing law expert who can provide technical advice and guidance to housing colleagues; whilst preparing, managing and representing legal cases to resolution? Alongside managing a case load of complex cases...


  • Manchester, United Kingdom Great Places Housing Association Full time

    Are you a housing law expert who can provide technical advice and guidance to housing colleagues; whilst preparing, managing and representing legal cases to resolution? Alongside managing a case load of complex cases including antisocial behaviour, you will be required to deliver a high level of service to colleagues and customers in a busy demanding team. ...


  • Manchester, United Kingdom Dover Corporation Full time

    As a Senior Technical Support Specialist at Markem-Imaje, a Dover Corporation company, you will be part of a team that delivers industry-leading professional After Sales Service.We are looking for a highly skilled and experienced Technical Support Specialist to join our 24/7 support team. If you have experience in remote technical helpdesk support and are...


  • Manchester, United Kingdom Great Places Housing Association Full time

    Are you a housing law expert who can provide technical advice and guidance to housing colleagues; whilst preparing, managing and representing legal cases to resolution? Alongside managing a case load of complex cases including antisocial behaviour, you will be required to deliver a high level of service to colleagues and customers in a busy demanding team. ...


  • Manchester, United Kingdom Great Places Housing Association Full time

    Housing & Enforcement SpecialistSalaryUp to £40,211LocationFlexible within Greater Manchester or LancashireFull Time, Permanent Are you a housing law expert who can provide technical advice and guidance to housing colleagues; whilst preparing, managing and representing legal cases to resolution? Alongside managing a case load of complex cases including...


  • Manchester, United Kingdom Wythenshawe Community Housing Group Full time

    About this role:We are seeking a Housing Support Specialist to join our team, where you will play a vital role in supporting individuals and families in maintaining their tenancies and enhancing their well-being. As a key member of our team, you will provide tailored support to help tenants sustain independence, improve property conditions, and prevent...


  • Manchester, United Kingdom Great Places Housing Association Full time

    Housing & Enforcement SpecialistSalaryUp to £40,211LocationFlexible within Greater Manchester or LancashireFull Time, Permanent Are you a housing law expert who can provide technical advice and guidance to housing colleagues; whilst preparing, managing and representing legal cases to resolution? Alongside managing a case load of complex cases including...


  • Manchester, United Kingdom Great Places Housing Association Full time

    Housing & Enforcement Specialist SalaryUp to £40,211 LocationFlexible within Greater Manchester or Lancashire Full Time, Permanent Are you a housing law expert who can provide technical advice and guidance to housing colleagues; whilst preparing, managing and representing legal cases to resolution? Alongside managing a case load of complex...


  • Manchester, United Kingdom Your Housing Group Full time

    Key Responsibilities:Housing Assistant Role Overview:This is an exciting opportunity to support the Housing Management team at Grove Village, delivering professional housing and estate management services to our customers.As a Housing Assistant, you will be the first point of contact for our rented and leasehold customers, providing administrative support to...


  • Manchester, United Kingdom Great Places Housing Group Full time

    About the role: We are seeking a highly skilled and dedicated Housing Support Specialist to join our team at Great Places Housing Group.Key responsibilities:Use a strengths-based approach to help customers develop skills required to sustain their tenancy and resolve complex benefit issues.Conduct initial assessments to understand customer needs and use...


  • Manchester, United Kingdom NEC Software Solutions Full time

    Job Title: Housing Senior Technical ConsultantWe are currently seeking a highly skilled Housing Senior Technical Consultant to join our team at NEC Software Solutions. As a key member of our Customer Support Operations group, you will be responsible for resolving application support issues for our Housing solution, providing technical assistance, and...


  • Manchester, United Kingdom Great Places Housing Group Full time

    Job Advert **HOUSING & ENFORCEMENT SPECIALIST** Reporting to the Housing & Enforcement Manager, the Housing & Enforcement Specialist is a key expert role working within the Housing & Enforcement team providing a comprehensive, cross tenure, housing management, housing law, ASB and tenancy enforcement service across the Customer Services Directorate. You...


  • Manchester, United Kingdom Southway Housing Trust Full time

    About Us Southway Housing Trust is a community-based housing organisation committed to providing high-quality services to the people and neighbourhoods that we work in. We are inspired by our communities and care about the people and neighbourhoods; we are committed to constantly improving services and working in partnership with our tenants so that we can...


  • Manchester, United Kingdom LT Harper - Cyber Security Recruitment Full time £30,000 - £35,000

    Technical Support SpecialistLT Harper - Cyber Security Recruitment is seeking a skilled Technical Support Specialist to join their team. As a Technical Support Specialist, you will be responsible for providing operational desktop and systems support, diagnosing and troubleshooting technical issues, and researching and identifying solutions to end-user...

  • Senior Housing Officer

    6 months ago


    Manchester, United Kingdom Adullam Homes Housing Association Full time

    **Permanent, Full Time - 37.5 hours per week** Adullam provides quality accommodation and support as an organisation motivated and informed by our Christian ethos. We now have an opportunity for a Senior Housing Officer to join us covering our properties across the North West and Wales - predominantly Greater Manchester with travel to Cheshire, Merseyside...

  • Housing First Worker

    5 months ago


    Manchester, United Kingdom Transform Housing & Support Full time

    **Housing First Worker** **Salary**: £27,409 **Job Type**: Full Time, Fixed Term **Location**: Head Office - West Didsbury **Benefits**: Competitive pension, 26 days holiday plus bank holidays, increasing with service, cycle to work scheme, season ticket loans for public transport plus much more. Reporting to the Housing First Team Leader, the Housing...


  • Manchester, United Kingdom Great Places Housing Association Full time

    We are currently recruiting for x3 Senior Housing Officers in North Manchester, South Manchester & Stockport. (This role is called a Neighbourhood Services Manager at Great Places) Do you want to work for an ethical organisation that empowers its colleagues and customers;  provides a competitive salary; recognises your efforts AND encourages you to...


  • Manchester, United Kingdom Great Places Housing Association Full time

    We are seeking a dedicated Senior Housing Officer to join our team at Great Places Housing Group. This role will involve delivering high-quality housing and estate management services to our valued customers, supporting our commitment to sustainable neighbourhoods.Key responsibilities include ensuring rent is collected and customers are supported to reduce...


  • Manchester, United Kingdom Great Places Housing Association Full time

    (This role is called a Neighbourhood Services Manager at Great Places) Do you want to work for an ethical organisation that empowers its colleagues and customers;  provides a competitive salary; recognises your efforts AND encourages you to grow?  Are you a person who wants to make a difference and build a career where what you do matters?If your answer...