IT Systems Administrator and Support Specialist

2 days ago

London, Greater London, United Kingdom Executive Insight Full time

About Executive Insight

Executive Insight is a specialized healthcare consulting firm that supports bio-pharmaceutical companies in preparing, launching, and commercializing their products.

We value honesty, freedom, and caring as key values in our international team across Zurich, London, and New York. Our non-hierarchical and open environment has earned us recognition for our culture, diversity, and work/life balance.

Job Summary

We are seeking a skilled IT Systems Administrator and Support Specialist to join our team in London. As part of our company's modernization efforts, you will play a key role in maintaining seamless IT operations, including managing our Microsoft 365 environment, implementing new solutions, and providing professional support to our end-users.

Key Responsibilities

  • Technical Support
    • Provide first-line technical support to end-users for hardware, software, and network-related issues.
    • Troubleshoot and resolve technical problems in a timely manner.
  • Incident Management
    • Monitor, prioritize, and manage helpdesk tickets using our ticketing system.
    • Ensure all incidents are logged, resolved, and closed appropriately.
  • System Maintenance
    • Assist in the maintenance, installation, and configuration of hardware, software, and peripherals.
    • Perform routine system checks and updates on corporate technology assets.
  • Infrastructure Support
    • Assist in the administration and maintenance of the company's infrastructure and technology stack.
    • Monitor potential security threats across MS 365 Environment, Third-party Cloud Email gateway, Endpoint Security software, and take appropriate actions.
  • Security
    • Help support and maintain IT security protocols and policies defined to protect company data and systems.
  • Asset Management
    • Manage IT assets, including inventory tracking, lifecycle management, user on-/off-boarding.
  • Collaboration
    • Work closely with the IT Manager to implement and support IT projects and initiatives across the organization.

Desired Qualifications and Experience

  • Microsoft 365 administration, including Exchange, SharePoint, Teams, OneDrive for Business.
  • Experience with troubleshooting hardware and software issues.
  • Configuration, deployment, and support of network devices, such as routers, switches, wireless access points, and firewalls.
  • Knowledge of network protocols and security measures.
  • TCP/IP network troubleshooting.
  • Plus: Microsoft or Comptia Certifications.

About You

This role will suit a passionate IT specialist who brings valuable technical skills and is excited about learning new technologies. You should be an individual who can work independently with minimal supervision, be self-motivated, and genuinely enjoy supporting end-users and troubleshooting as an active part of your role.

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